Posts Tagged ‘sunnybrook’

Sunnybrook looks to enhance the patient experience with PatientWay kiosks

Written by Jay Lawrence on April 19th, 2011. Posted in Hospital information systems, Hospital kiosk, Hospital management, Patient satisfaction, Patient Self-Service, PatientWay

Sunnybrook Sunnybrook looks to enhance the patient experience with PatientWay kiosks

The Sunnybrook Health Sciences Centre in Toronto, one of Canada’s largest hospitals, has entered into an agreement with PatientWay to introduce self-service kiosks across the hospital. The touchscreen kiosks will feature PatientWay’s Wayfinding solution, which will make it easy for visitor’s to navigate through the hospital.

We are excited to be working with Sunnybrook Health Sciences Centre. As a recognized leader in patient care, it’s an ideal site for showcasing PatientWay technology and expertise in hospital process improvement”, says PatientWay CEO, Jay Lawrence. “Our Kiosks will help Sunnybrook to further position itself as the premier centre of excellence for patient care in Canada.

With the PatientWay Kiosk Wayfinding solution, patients will be able to navigate through a list of pre-determined destinations, while having the route displayed on the touchscreen in real time. Kiosks will be displayed at different stations around the hospital and patients will have the ability to view their route at any of these stations.  In addition, directions to services outside of the hospital such as parking and restaurants will also be available.

Sarina Cheng, Director Health Data Resources & Information and Telecommunication Services at Sunnybrook, comments “Today, Consumers are accustomed to online access as a convenient way to look up information when completing day to day tasks. The trend towards self service options in health care is on the rise. With Patient Way’s self service technology and kiosks for wayfinding, self check in and self registration Sunnybrook will enhance and continue to support the patient and visitor experience to provide the best possible service and satisfaction when visiting our hospital”.

PatientWay Kiosks, which have been installed in several hospitals including Southlake Regional Health Centre, the Stronach Regional Cancer Centre, the Kemptville District Hospital and the Campbellford Memorial Hospital to deliver services from patient self check-in to satisfaction surveys, will be installed at Sunnybrook this Fall, making wayfinding maps available to its visitors as a starter. A key feature of the product is that Sunnybrook will be able to easily change their wayfinding routes on their own when necessary.

Medical social networking – it’s everywhere and it’s here to stay

Written by Jay Lawrence on March 8th, 2011. Posted in Healthcare strategy, Medical social networking

doctorTwitter Medical social networking   its everywhere and its here to stayBarbara Ficarra from Heath in 30 has just published a fantastic post on how social media is now being used by everyone from patients to hospitals.

And why not!

It’s no secret that most patients are now on the web asking questions to Dr. Google, and the business case for engaging patients online (for things like prescription renewals and chronic disease management) is becoming clearer. After all, patients are the most under-utilized resource in healthcare.  Using social media can help turn patients into active partners.

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