Posts Tagged ‘Patient Self Service’
In a recent Becker’s Hospital Review interview, Lynn McVey, the acting President and CEO at Meadowlands Hospital Medical Center stated,
“Whoever connects the patient directly to the healthcare system will win.”
With the monumental changes underway in our industry, this is truly an exciting time to be a Healthcare leader. PatientWay’s suite of self-service products will help you achieve these goals.
The National Association of Healthcare Access Management will be hosting its 37th Annual Educational Conference & Exposition in San Antonio, Texas, from May 24-27, and PatientWay will be there.
This event will be a great opportunity for our team to connect with patient access management leaders from across the U.S. and Canada. We plan to use our time at the conference to learn more about the challenges and needs of healthcare organizations in the area of patient registration.
We will also give attendees of the conference an opportunity to try our self-service technology. We will have computers on site as well as a full-size touch screen kiosk, giving visitors the chance to try our apps, including pre-registration, check-in, wayfinding and surveys. And if you speak with Patrick, our Chief Marketing Officer, ask him to take out his iPhone and demo PatientWay mobile.
Special guest Judy Dewsbury, Manager, Patient Access at the Southlake Regional Health Centre, will be onsite at the PatientWay booth. Judy led the implementation of self-service technologies (such as online pre-registration and check-in kiosks) at Southlake. After only one year, Southlake has already generated significant benefits including 50% reduction in registration data errors, 60% reduction in wait time to see a registration clerk, and a $400,000 annual operational savings. The complete story is available here.
If you are lucky enough to be in San Antonio for the conference, stop by, say hi and try out our kiosk. Better yet, come meet Judy to ask questions, pick her brain, and share your thoughts on patient access management.
If you are not able to attend please feel free to contact us to discuss your organization’s needs and how the PatientWay team can help bring measurable cost and time efficiencies to your organization by implementing patient self-service technologies.
The Excellent Care for All Act, 2010, introduced last year by The Ontario Ministry of Health and Long-Term Care, is driving hospital boards to change their Executive compensation models.
As was highlighted in The Sun Times a few days ago, look no further than the Grey Bruce Health Services as a great example of an organization that has responded to the Act by linking Executive compensation to quality targets.
In an effort to improve the overall patient experience, the Stronach Regional Cancer Centre in Newmarket, Ontario, recently became the first Cancer Centre in the province to introduce an integrated symptom and registration kiosk for patients receiving cancer treatment.
The PatientWay Kiosk enables the Cancer Centre’s patients to enter a record of their symptoms at the same time as they register for their scheduled appointment. While patient registration and check-in kiosks have been widely used in other facilities for a number of years, the Stronach Regional Cancer Centre will be the first to offer integrated check-in and symptom assessment apps. The new kiosk will:
Case Study: Hospital generates $400K in savings, reduces registration staff by 30% with patient self-service technologies
Southlake Regional Health Centre in Newmarket implemented a system that is “making it faster for patients to register and check in for appointments, including out-patient tests, clinic visits and surgical procedures”.
Located in a designated high-growth area (York Region and South Simcoe – North of Toronto), Southlake is a 365 bed hospital that has seen a quadrupling in size over the past 10 years and handled approximately 600,000 visits in 2009. They implemented a new system last summer, and according to hospital staff “the system, which includes at-home pre-registration, as well as self-serve electronic kiosks and Welcome Centres on-site, is speeding up wait times by as much as 75 per-cent and saving the hospital as much as $400,000 annually”.