Posts Tagged ‘patient kiosk implementation’

I.T. – we do our best to leave them alone

Written by Jay Lawrence on October 11th, 2011. Posted in Healthcare Technology, Hospital information systems, Hospital kiosk, Patient Self-Service, PatientWay

ComputerWall I.T.   we do our best to leave them aloneIf your hospital is like most, your IT department is busy. If you were to take the elevator down to the basement and ask your IT Director to schedule a project, you probably would not get a commitment for resources until Q2 of 2013.

Admissions system (ADT) upgrade, standardization of clinic operations, implementation of a new financial system…their projects calendar is, and always will be, full.  What answer did you receive the last time you made a request to the IT department?  An immediate no?

As a vendor, we are constantly on the road meeting with hospitals. Our engagements are typically with Patient Access Managers, CFOs and CEOs – and each time the IT constraint issue comes up.  Making self-services available to patients makes sense, but the unavailability of IT resources is the first objection to be raised (well that and privacy, but I will address the issue of web forms and kiosks vs Post-it notes and fax machines in a separate post).

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