Posts Tagged ‘Patient’

Hospital Wayfinding concerns the Globe and Mail

Written by Jay Lawrence on February 3rd, 2014. Posted in Healthcare strategy, Healthcare Technology, Hospital kiosk, Hospital process redesign, Patient satisfaction, Patient Self-Service

The issue of Wayfinding within North American hospitals was brought up by The Globe and Mail this week.  The article uncovers that providing self-service technologies is as important for patient satisfaction as proper patient care.

North American Hospitals were very often built piece-meal with no overarching design – and long before the concept of patient-centered design, as Carly Weeks points out.  Hospitals are not necessarily at fault in this, it is just that they have evolved over time. But Wayfinding today is proving difficult for patients, families, and even staff members in properly locating a desired clinic, patient, or wing.

Traditional static maps are a starting point for navigating a complex building structure. Interactive Wayfinding Kiosks however, provide an appropriate platform for today’s world.  Self-service wayfinding is a simple and instinctually designed platform created and built to increase patient satisfaction. This is an ever-growing need as even the elderly and infirm start to become well versed in smart technology.

Redesigning North American hospitals with patient-centered architectural design may not be likely or feasible but hospitals that choose to deploy Interactive Wayfinding Kiosks will see the opportunity to set patient satisfaction to a higher standard.

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