Posts Tagged ‘Online Scheduling’

Five steps to shorter lines and fewer FTEs – Part 1

Written by Jay Lawrence on February 8th, 2011. Posted in Hospital information systems, Hospital management, Hospital scheduling, Patient registrations

images1 Five steps to shorter lines and fewer FTEs   Part 1More than ever, hospitals are faced with increasing patient volumes and expectations, while having to work with tighter budgets.  These new realities are driving hospitals to find ways to adapt, including the review of resources and streamlining processes.

The good news is that positive outcomes can be gained by using technology to improve scheduling and patient registration processes. Reviewing and enhancing these processes can:
• Improve patient satisfaction – easier access, less time to register, and self-service options
• Reduce manual input – fewer resources and fewer data errors
• Enhance staff satisfaction – shorter line ups and more rewarding tasks

Making the business case for change

Written by Jay Lawrence on February 8th, 2011. Posted in Hospital information systems, Hospital management, Hospital scheduling, Patient registrations, Patient satisfaction

person on flowchart 300x174 Making the business case for changeWhat is the scheduling and patient registration process like at your hospital? How many patients experience lengthy waits, lineups and interviews to transfer their personal information to a registration clerk?

If you are like most hospitals, your clerks are working as quickly as they can and are likely performing several other job functions. So what is the solution? Is hiring more staff the only solution to handle the increasing case loads?

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