Posts Tagged ‘online pre-registration’
Kemptville District Hospital (KDH) has launched a pilot project using the PatientWay Suite of self-service technologies, which will contribute to the hospital’s registration efficiencies and improve patient satisfaction with an online pre-registration portal and touchscreen kiosks.
“We are thrilled to see the KDH pilot project go live. It’s the type of progressive and innovative hospital that has shown that it can take rapid growth in stride.” Says PatientWay CEO Jay Lawrence, “Working with a hospital the size of KDH helps us to better understand the value proposition for our products in smaller Canadian healthcare facilities.“
In the future, when the project moves to the outpatient clinics, a patient who has an appointment will have the option of visiting the KDH website and pre-register from the comfort of their own home up to 48 hours before an appointment. The kiosk will let patients bypass the registration desk upon arrival and check-in by swiping their health card at the touch-screen.
Dr. Steven Oliver, from the KDH’s orthopaedics clinic, was impressed with the smooth transition at his clinic, which was the first at KDH to use the new system. “It has not increased the workload on my office staff, and we have not received one complaint from patients. It was a very smooth transition moving towards pre-registration”.
KDH serves an area south of Ottawa that has seen dramatic population growth in recent years. The area is popular with both retirees and commuters from Ottawa and is one of the fastest growing communities in the region. Striving to meet a heavier demand for healthcare services, KHD has enlarged its facilities, including the ER and OR. The PatientWay Suite fits in perfectly with the hospital’s expansion and modernization.
KDH CEO, Colin Goodfellow says “In keeping with our commitment to provide patient focused care to our community, we will be offering our patients choice through an innovative self service option. Most people are already used to online banking, booking their vacations online, and checking-in for their flight at a kiosk in the airport. Now those same conveniences will be available to our patients when they come to the hospital.”
KDH joins several other health organizations using PatientWay technology, including Sunnybrook Health Sciences Centre in Toronto, Southlake Regional Health Centre and the Stronach Regional Cancer Centre in Newmarket.
About Kemptville District Hospital:
Kemptville District Hospital is a fully accredited healthcare facility committed to building healthy communities. We offer a range of services based on advanced expertise, technologies and patient care practices. Our emergency department is open around the clock and provides prompt medical attention. Our use of new medical applications such as Tele-health and remote diagnostic imaging has made us a service leader in Eastern Ontario. Further, our surgical program provides timely access to high demand specialists, while our staff’s dedication to patients has earned us a reputation for excellence in caring. Kemptville District Hospital consistently ranks among the top hospitals in Ontario for patient satisfaction.