Posts Tagged ‘hospital process’
According to the Self-Service Future Trends 2011 report by Digital Screenmedia Association hospitals are deploying self-service kiosks for the following reasons:
- 60% indicated Patient demand for faster service
- 65% indicated Patient Demand for more convenient service
- 69% indicated Self service devices can increase efficiency
- 50% indicated that Self service devices can help the bottom line
Two thirds of the respondents said they offered self-service programs because they offered customers better or more convenient service, and nearly 70 percent called kiosks more efficient.
Self-service alternatives are here to stay, and PatientWay would like to help you gain proven operational efficiencies for the new year. 2014 can be the year of change for many healthcare providers, call PatientWay today to find out more on how our self-service kiosks can work with your current operational systems.
This third and final part of our series on achieving shorter lines and fewer FTEs highlights the last three steps of our process redesign.
Step 3 – Organizational Realignment
The redesigned scheduling and registration flow will require positions and roles to change within your hospital. The goal is to re-centralize scheduling and registration (supported by self-service technology), and making these type of changes will require realignment of human resources and budget.
More than ever, hospitals are faced with increasing patient volumes and expectations, while having to work with tighter budgets. These new realities are driving hospitals to find ways to adapt, including the review of resources and streamlining processes.
The good news is that positive outcomes can be gained by using technology to improve scheduling and patient registration processes. Reviewing and enhancing these processes can:
• Improve patient satisfaction – easier access, less time to register, and self-service options
• Reduce manual input – fewer resources and fewer data errors
• Enhance staff satisfaction – shorter line ups and more rewarding tasks
What is the scheduling and patient registration process like at your hospital? How many patients experience lengthy waits, lineups and interviews to transfer their personal information to a registration clerk?
If you are like most hospitals, your clerks are working as quickly as they can and are likely performing several other job functions. So what is the solution? Is hiring more staff the only solution to handle the increasing case loads?