Posts Tagged ‘hospital kiosks’

Self-Service products will help you connect to your patients

Written by John Jahrstorfer on May 29th, 2014. Posted in Healthcare strategy, Healthcare Technology, Hospital information systems, Hospital kiosk, Hospital management, Hospital process redesign, Patient registrations, Patient satisfaction, Patient Self-Service

In a recent Becker’s Hospital Review interview, Lynn McVey, the acting President and CEO at Meadowlands Hospital Medical Center stated,

“Whoever connects the patient directly to the healthcare system will win.”

With the monumental changes underway in our industry, this is truly an exciting time to be a Healthcare leader. PatientWay’s suite of self-service products will help you achieve these goals.

Self-service technologies enable hospitals to engage with their patients, increase patient satisfaction and decrease data entry errors. They allow patients to Pre-Register from home, use Check-in or Wayfinding kiosks conveniently located within the hospital, or even schedule an appointment online.
• Generate Cost Savings: Operating margins are constantly under pressure – PatientWay kiosks will reduce frontline costs and streamline registration with payback in less than a year. We also have no-risk trial options available!
• Achieve Meaningful Use: Kiosks are a quick, easy and efficient way to support Meaningful Use requirements directly; by helping you capture health information in a standardized format and using that information to engage patients and families.
• PatientWay can show real and proven results: Hospital CEO and former astronaut, David Williams, explains in a three-minute video on our website ( how PatientWay is working at his hospital with 30% staff reutilization, >80% patient utilization and 50% reduction in data errors.
Patients are already using airline check-in kiosks and bank machines (ATMs) without difficulty. Isn’t time to bring the same level of service to your hospital?

PatientWay Hospital Kiosk Case Study

Written by Jay Lawrence on April 1st, 2014. Posted in Canadian Healthcare, Hospital kiosk, Hospital management, Patient Access Services, Patient registrations, Patient satisfaction, Patient Self-Service

In November we posted an article about PatientWay’s pilot project with St. Joseph’s Ambulatory Care Clinic in Toronto, Ontario. The hospital clinic was experiencing a high rate of returning patients and required additional support services during high volume times. The PatientWay registration kiosk was installed in October 2013, providing two major benefits to the hospital: satisfied patients and shorter wait times. We now have a printable case study of St. Joseph’s kiosk installation and successful integration with their MEDITECH MAGIC system.

Click the following link to view the Case Study: Hospital Kiosk Case Study: St. Joseph’s Healthcare Centre

Hospital Kiosks – Helping you help me

Written by Jay Lawrence on February 24th, 2014. Posted in Electronic medical records, Hospital kiosk, Patient Access Services, Patient satisfaction, Patient Self-Service, PatientWay

Giving your patients the opportunity to enter their own personal details into your hospital system will not only reduce the number of data errors, but it also allows you the opportunity to quickly and securely collect a myriad of demographic information which can later be used for data mining purposes to evaluate the effectiveness of your hospital within the community.


The early adopters of new technologies are those people who understand the benefits of putting in a little effort up front in order to ensure a fast, accurate, and streamlined outcome. ATMs, airport self check-in, electronic library catalogues, and patient self service check-in and registration are putting users to work through the use of interactive, intuitive kiosks. Saving businesses and the healthcare sector time and money for hiring, training, and paying additional employees.


If you feel that your patients are a underutilized aspect of your hospital, maybe its time to consider bringing in PatientWay Hospital Kiosks to optimize the number of patients you’ll get through your door this fiscal year. Contact us HERE to discuss the possibility of introducing the time and money saving benefits of a PatientWay kiosk to your hospital.

I.T. – we do our best to leave them alone

Written by Jay Lawrence on October 11th, 2011. Posted in Healthcare Technology, Hospital information systems, Hospital kiosk, Patient Self-Service, PatientWay

ComputerWall I.T.   we do our best to leave them aloneIf your hospital is like most, your IT department is busy. If you were to take the elevator down to the basement and ask your IT Director to schedule a project, you probably would not get a commitment for resources until Q2 of 2013.

Admissions system (ADT) upgrade, standardization of clinic operations, implementation of a new financial system…their projects calendar is, and always will be, full.  What answer did you receive the last time you made a request to the IT department?  An immediate no?

As a vendor, we are constantly on the road meeting with hospitals. Our engagements are typically with Patient Access Managers, CFOs and CEOs – and each time the IT constraint issue comes up.  Making self-services available to patients makes sense, but the unavailability of IT resources is the first objection to be raised (well that and privacy, but I will address the issue of web forms and kiosks vs Post-it notes and fax machines in a separate post).

Big Lessons From a Small Hospital

Written by Jay Lawrence on July 11th, 2011. Posted in Hospital kiosk, Hospital management, Hospital process redesign, Patient registrations, Patient satisfaction, Patient Self-Service, PatientWay

KDH ER 300x196 Big Lessons From a Small HospitalRecently Kemptville District Hospital (KDH) hosted executives and patient access managers from nine other Eastern Ontario hospitals, to share their experience and learnings from providing patients with a self-service option for pre-registration and check-ins.

KDH serves an area south of Ottawa that has seen dramatic population growth in recent years. The area is popular with both retirees and commuters from Ottawa and is one of the fastest growing communities in the region. Striving to meet a heavier demand for healthcare services, KDH has enlarged its facilities, including the ER and OR.

Three months ago KDH launched a project with the collaboration of one physician from their OR, to evaluate whether or not online pre-registration and a check-in kiosk could help better streamline patient flow, create administrative efficiencies and improve patient satisfaction (see our blog post from May about the KDH project).  KDH is already forecasting a potential savings of more than $100,000 in the first year alone, and a roll-out to the other nine physicians in the OR is already underway.

In her presentation to the group, Melissa DeDekker (KDH’s Health Records Professional) highlighted several key benefits being realized by her small 30 bed hospital, including:

1. Increased staff satisfaction:
- 10-15 minutes saved per booking when using online pre-registration as oppose to phone calls
- Consents / pre-visit instructions are provided by email which also reduces phone-tagging
- Improved data accuracy

2. Increased patient satisfaction
- Convenience of pre-registering online and self check-in
- Printable list of instructions helps patients be better prepared for surgery

KDH ROI1 300x209 Big Lessons From a Small Hospital3. A forecasted savings of more than $100,000.  The forecast is based on the current 10-15 minutes saved per booking, with a roll-out to other areas of the hospital (outpatient services, diagnostic imaging, etc) and with an 80% adoption rate from patients.

4. A growing adoption by patients.  In the first month, 20% opted for the self-service option.  That figure grew to 29% the next month.

Melissa DeDekker also shared her team’s approach to the project, notably the planning and work that was done before going live with a web registration form and plugging-in a kiosk.  To ensure that the initiative would become a success, they established clear goals and divided the implementation project into manageable phases, that included:

- Forming a project team, with people from the hospital and PatientWay
- Assessing current processes, and mapping a process redesign (the following graphic prepared by KDH clearly illustrates their new, more efficient process)

KDH Process Redesign 1024x712 Big Lessons From a Small Hospital

- Engage doctor’s offices and volunteers
- Trial mock patients in test environment, follow-up with a survey to gather feedback
- Pilot one surgeon’s OR patients for one month (thank you to Dr. Steven Oliver, from KDH’s orthopaedics clinic)
- Ongoing evaluation and adjustments as needed
- Roll out to other OR’s in phases

The information and insight above was reported by KDH after only three months – which is quite impressive!  We look forward to hearing more from Melissa DeDekker and the KDH team in the months to come.

To see the full KDH presentation, see the slides below.

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Or come to our regular Friday Webinars to find out more!