Posts Tagged ‘Hospital Kiosk’
In a recent Becker’s Hospital Review interview, Lynn McVey, the acting President and CEO at Meadowlands Hospital Medical Center stated,
“Whoever connects the patient directly to the healthcare system will win.”
With the monumental changes underway in our industry, this is truly an exciting time to be a Healthcare leader. PatientWay’s suite of self-service products will help you achieve these goals.
The three elements of wayfinding continued. Last week we discussed accessibility and highlighted our top three user satisfaction requirements: universal icons, intuitive design, and compliance with wheelchair accessibility standards. This week we will take a look at element two: Simple
Simple – When the function of the hospital wayfinding kiosk is clear to its audience, it is perceived and understood as:
• Easy to use: accessible buttons are prevalent and directions are given to the user as to not provide too much information to the user at one time. Effective communication is free of distracting and disruptive messaging.
• Consistent: context as well as flow of information remains constant throughout the users interaction with the computer. Context is key to providing the clearest and most useful information on a consistent level of understanding to users.
Hospital Wayfinding Kiosks are mainly for patients and visitors but staff are key users and promoters of a hospital’s wayfinding kiosk. High satisfaction rates of your frontline staff will encourage them to promote the use of the system.
Next week we will examine the third element of wayfinding: Purposeful
Roseanne Pegler, Executive Lead of the Regional Cancer Program Central LHIN, and Jay Lawrence, PatientWay CEO, will team-up to deliver a session at the upcoming IT Healthcare Canada Conference in Toronto this October.
Streamlining Cancer Centre Patient Registration and Symptom Management with an Automated and Patient-Centred Model will highlight how The Stronach Regional Cancer Centre and PatientWay are leading a successful project to streamline repeat visit check-ins for patients thanks to kiosk technology.
In an effort to improve the overall patient experience, the Stronach Regional Cancer Centre in Newmarket, Ontario, became the first Cancer Centre in the province to introduce an integrated symptom and registration kiosk for patients receiving cancer treatment.
The PatientWay Kiosk enables the Cancer Centre’s patients to enter a record of their symptoms at the same time as they register for their scheduled appointment. While patient registration and check-in kiosks have been widely used in other facilities for a number of years, the Stronach Regional Cancer Centre is the first to offer integrated check-in and symptom assessment apps.
The two organizations also engaged Cancer Care Ontario and Elekta to create a unique three-way integration between the hospital’s ADT, CCO’s ISAAC system and MosaiQ. Now, instead of having to visit two or three points of service, patients have the choice of using any of the five kiosks at the centre. These kiosks update the ADT, send a queuing message MosaiQ, and collect the patient’s ESAS scores from one seamless encounter.
For the full Stronach story, see our blog post from last March.
For all the details on the educational session, check out IT Healthcare Canada’s website.
We hope to see you in Toronto!
PatientWay was a showcase exhibitor at this year’s OCE Discovery conference in Toronto. Discovery is Canada’s leading innovation-to-commercialization conference. It brings together key players from industry, academia, government, the investment community as well as entrepreneurs and students to pursue collaboration opportunities.
PatientWay CEO Jay Lawrence was one of only eight qualifiers to be invited to participate in the popular Elevator Pitch Contest. The concept is simple: each speaker only gets 5 minutes to introduce their product, explain what real-life problem it solves, provide evidence that it works and outline how the company plans to accelerate its growth. And after the pitch, answer a few tough questions from the judges.
Jay Lawrence was declared the winner of the competition by the panel of judges, that was comprised of some of Canada’s leading venture capitalists and angel investors, including Colin Kelleher (President, Kelleher Financial) and Barbara Wilkes (Managing Partner, Management Initiatives).
Jay’s pitch focused on PatientWay’s ability to bring time and cost efficiencies to healthcare organizations by introducing patient self-service technologies. He also highlighted PatientWay’s successes to date in working with hospitals such as Southlake Regional Health Centre and the Stronach Cancer Care Centre. He ended the pitch by reflecting on PatientWay’s bright future, thanks to its recent acquisition of one of Canada’s largest hospitals (Sunnybrook Health Sciences Centre) as a client, and a new partnership with Practice Solutions Software (a Canadian Medical Association company) that will bring PatientWay kiosk technology to physician offices across Canada.
The National Association of Healthcare Access Management will be hosting its 37th Annual Educational Conference & Exposition in San Antonio, Texas, from May 24-27, and PatientWay will be there.
This event will be a great opportunity for our team to connect with patient access management leaders from across the U.S. and Canada. We plan to use our time at the conference to learn more about the challenges and needs of healthcare organizations in the area of patient registration.
We will also give attendees of the conference an opportunity to try our self-service technology. We will have computers on site as well as a full-size touch screen kiosk, giving visitors the chance to try our apps, including pre-registration, check-in, wayfinding and surveys. And if you speak with Patrick, our Chief Marketing Officer, ask him to take out his iPhone and demo PatientWay mobile.
Special guest Judy Dewsbury, Manager, Patient Access at the Southlake Regional Health Centre, will be onsite at the PatientWay booth. Judy led the implementation of self-service technologies (such as online pre-registration and check-in kiosks) at Southlake. After only one year, Southlake has already generated significant benefits including 50% reduction in registration data errors, 60% reduction in wait time to see a registration clerk, and a $400,000 annual operational savings. The complete story is available here.
If you are lucky enough to be in San Antonio for the conference, stop by, say hi and try out our kiosk. Better yet, come meet Judy to ask questions, pick her brain, and share your thoughts on patient access management.
If you are not able to attend please feel free to contact us to discuss your organization’s needs and how the PatientWay team can help bring measurable cost and time efficiencies to your organization by implementing patient self-service technologies.