Posts Tagged ‘Hospital information system’
If your hospital is like most, your IT department is busy. If you were to take the elevator down to the basement and ask your IT Director to schedule a project, you probably would not get a commitment for resources until Q2 of 2013.
Admissions system (ADT) upgrade, standardization of clinic operations, implementation of a new financial system…their projects calendar is, and always will be, full. What answer did you receive the last time you made a request to the IT department? An immediate no?
As a vendor, we are constantly on the road meeting with hospitals. Our engagements are typically with Patient Access Managers, CFOs and CEOs – and each time the IT constraint issue comes up. Making self-services available to patients makes sense, but the unavailability of IT resources is the first objection to be raised (well that and privacy, but I will address the issue of web forms and kiosks vs Post-it notes and fax machines in a separate post).
Case Study: Hospital generates $400K in savings, reduces registration staff by 30% with patient self-service technologies
Southlake Regional Health Centre in Newmarket implemented a system that is “making it faster for patients to register and check in for appointments, including out-patient tests, clinic visits and surgical procedures”.
Located in a designated high-growth area (York Region and South Simcoe – North of Toronto), Southlake is a 365 bed hospital that has seen a quadrupling in size over the past 10 years and handled approximately 600,000 visits in 2009. They implemented a new system last summer, and according to hospital staff “the system, which includes at-home pre-registration, as well as self-serve electronic kiosks and Welcome Centres on-site, is speeding up wait times by as much as 75 per-cent and saving the hospital as much as $400,000 annually”.
If you speak with our sales team, February was our busiest month yet in terms of presentations to hospital administrators and clinicians across Ontario and parts of the U.S. They have quickly become PowerPoint experts, and have built-up a few muscles along the way by moving our demo kiosk through long hallways, busy parking lots and narrow staircases.
This third and final part of our series on achieving shorter lines and fewer FTEs highlights the last three steps of our process redesign.
Step 3 – Organizational Realignment
The redesigned scheduling and registration flow will require positions and roles to change within your hospital. The goal is to re-centralize scheduling and registration (supported by self-service technology), and making these type of changes will require realignment of human resources and budget.
More than ever, hospitals are faced with increasing patient volumes and expectations, while having to work with tighter budgets. These new realities are driving hospitals to find ways to adapt, including the review of resources and streamlining processes.
The good news is that positive outcomes can be gained by using technology to improve scheduling and patient registration processes. Reviewing and enhancing these processes can:
• Improve patient satisfaction – easier access, less time to register, and self-service options
• Reduce manual input – fewer resources and fewer data errors
• Enhance staff satisfaction – shorter line ups and more rewarding tasks