Posts Tagged ‘hopital process improvements’
According to the Self-Service Future Trends 2011 report by Digital Screenmedia Association hospitals are deploying self-service kiosks for the following reasons:
- 60% indicated Patient demand for faster service
- 65% indicated Patient Demand for more convenient service
- 69% indicated Self service devices can increase efficiency
- 50% indicated that Self service devices can help the bottom line
Two thirds of the respondents said they offered self-service programs because they offered customers better or more convenient service, and nearly 70 percent called kiosks more efficient.
Self-service alternatives are here to stay, and PatientWay would like to help you gain proven operational efficiencies for the new year. 2014 can be the year of change for many healthcare providers, call PatientWay today to find out more on how our self-service kiosks can work with your current operational systems.
This third and final part of our series on achieving shorter lines and fewer FTEs highlights the last three steps of our process redesign.
Step 3 – Organizational Realignment
The redesigned scheduling and registration flow will require positions and roles to change within your hospital. The goal is to re-centralize scheduling and registration (supported by self-service technology), and making these type of changes will require realignment of human resources and budget.
Technology can be your best friend when dealing with resource and time waste challenges at your hospital. Finding and implementing the right technology can deliver immediate benefits by improving workflows, automating routine activities, and interacting with existing systems within your hospital.