No-shows cost healthcare providers. They:
- Reduce revenues for services such as DI and clinics
- Underutilize staff time
- Instill double-booking practices
- Create staff and patient dissatisfaction
Research has shown that a reminder 48 hours before an appointment makes a significant difference.
| Without Reminder | With Reminder | |
| No-show Rate | 12-15% | 4% |
| Tardiness Rate | 11-14% | 8% |
| Patient Satisfaction | 30% Increase |
* Scott A. Strong, M.D., The Cleveland Clinic, 2003
PatientWay Reminder Call
Easy configuration
PatientWay gives you an intuitive admin interface to configure your Reminder settings, including script, response tree, timing and type of channel (voicemail, email or instant messaging). Providing your patients with timely reminders and instructions for their procedures will help ensure that they are well prepared for their visit.
Integration with scheduling systems
Tapping into your existing scheduling systems, PatientWay Reminder will contact your patients automatically with a friendly reminder of their appointment. Installed on your existing network infrastructure without costly connections with your existing phone systems, PatientWay Reminder can be up and running in a matter of days.
Security
Reminder is tightly integrated with PatientWay PreReg, which features innovative security technology that keeps your patient’s information safeguarded. Built using SSL and robust encryption technology, PatientWay takes every effort to protect your patients’ privacy.
Plays nice with smartphones
Whether your patients are using an iPhone, Blackberry or Android phone, your reminder will find its way to the appropriate person.