PatientWay™ Access Management Platform selected by Owen Sound’s Grey Bruce Health Services

Multi-site Hospital Uses Patient Self-Service to Streamline Administration

OTTAWA and OWEN SOUND, JULY 26, 2010 - Grey Bruce Health Services agreed to launch a pilot project of PatientWay™ Access Management Platform, which will contribute to the hospital’s registration efficiencies and improve patient satisfaction. “As a large multi-site organization, Grey Bruce has demonstrated proactive and coordinated process engineering. We look forward to piloting with this progressive hospital. Working with a team that is so active in process improvement, like Grey Bruce, we know that we can quickly help this hospital make a difference on their bottom line .” Infonium CEO, Jay Lawrence.

 Both PatientWay Online and Kiosk will be implemented during this pilot project. The Online feature will allow patients to pre-register from the comfort of their own home up to 48 hours before an appointment, and the Kiosk function lets patients bypass the Registration desk upon arrival and to check-in by swiping their health card at the touch-screen. By adding new self-service options, GBHC also forecasts an increase in patient and staff satisfaction.

Grey Bruce Health Services is comprised of seven sites with the Owen Sound Hospital acting as the regional referral centre for all of Grey and Bruce Counties in Ontario. Owen Sound is the largest urban community in Grey and Bruce Counties, which combined represent a primary commercial market of 158,000 people.

About PatientWay and Infonium Inc.:

The PatientWay™ Access Management Platform streamlines the requisition, scheduling and registration of patients at hospitals. PatientWay is a modular software suite that integrates with legacy hospital systems. Today large numbers of faxes, letters and telephone calls are required to refer and schedule patients for procedures such as diagnostic imaging (MRI, CT, etc.) and out patient surgery. PatientWay delivers value through clerical time savings for every patient it handles. Improved patient experience is created by reducing wait times and providing a self-service option. In the emergency department PatientWay reduces staff workload and patient wait times. As a complete solution provider, PatientWay provides kiosk hardware and process improvement and implementation services. PatientWay’s parent company develops, operates and maintain’s Ontario’s health system reporting system which is used by over 1,800 healthcare organizations in Ontario, Canada. For more information, visit

About Grey Bruce Health Services

In 1998, five hospital corporations came together to form GBHS, since that time their efforts have been focused on providing quality health care “close to home”. The hospital in Owen Sound provides regional specialty services across Grey and Bruce Counties. Rural hospitals in GBHS are located in Lion’s Head, Markdale, Meaford, Southampton and Wiarton, and offer a wide range of primary and ambulatory care services to their communities and many seasonal visitors. For more information, visit

For further information: Fran Hagen 613-722-0711 x 22,


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