PatientWay Blog

Hospital Kiosks – Successful Releases

Written by Jay Lawrence on February 10th, 2014. Posted in Healthcare Technology, Hospital information systems, Hospital kiosk, Hospital management, Hospital process redesign, Patient registrations, Patient satisfaction

One of PatientWay’s customers recently conducted a survey to compare the hospitals former kiosks and software provider to PatientWay’s software and hospital kiosk offering. The hospital was very focused on having a patient-centered offering.

The hospital required a single software platform that would simplify system management and accuracy. Four PatientWay Kiosks were co-located with the hospitals former kiosks in the main lobby. The Access team and Information Technology team monitored the software and hardware system’s performance throughout the trial.

Patients, staff, and volunteers were surveyed over the course of one month on likeability and functionality. The results showed that both systems performed basic ADT functions adequately with no marked differences in performance. However, the patient and staff survey results did show that the group preferred the PatientWay Hospital Kiosks. The project team who conducted the survey also preferred the PatientWay software.

Highlights from this survey show how the PatientWay Hospital Kiosk is favorable:

  • Easy to use: 49% of patients answered “Very Easy” when asked, “How easy was it to register using the electronic system?”
  • Clear on instruction: 62% of patients said “Definitely Clear” when asked, “How clear were the instructions on how to get to your appointment?”
  • Likely to use again: 61% of patients said they were “Very Likely” to use the electronic system to register on their next visit.

PatientWay hospital kiosks averaged a score of 4.0 with 100% of the staff choosing 4 or higher when rating the kiosk on a scale of 1 (very poor) and 5 (excellent).

Our customer ultimately made the decision to replace the current software and hardware with PatientWay’s software and hospital kiosks.

PatientWay is pleased to provide customer support through the best hospital kiosk and software offering, allowing patients quick and easy check-in to their appointments, and an easily manageable platform for staff to oversee in real time.


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