PatientWay Blog

Hospital Kiosks the answer to Hospital cost-saving

Written by Jay Lawrence on November 20th, 2013. Posted in Canadian Healthcare, Healthcare, Healthcare strategy, Healthcare Technology, Hospital information systems, Hospital kiosk, Hospital process redesign, Hospital Wayfinding, Patient Access Services, Patient registrations, Patient satisfaction, Patient Self-Service, PatientWay

Frank Mayer and Associates have recently released their white paper “Self-Service in Healthcare” – available here from

This paper shows readers the wearisome realities of the current state of the healthcare system. It suffers from “spiraling costs, burdensome paperwork and archaic procedures”. New patients are rarely treated as individuals and their entry into a hospital often involves 30 minutes in the waiting room “filling out a variety of forms related to insurance and medical history”.

Frank Mayer and Associates go on to explain that one of the most helpful performance (and immediate) improvements a hospital can make is a self-service kiosk. Kiosks can hugely help Hospital cost-saving requirements. They include their Best Design Practices for Self Service Hospital Kiosks:

1) ADA compliant – Wheelchair accessibility, as well as privacy and security
2) Simple interface – Many patients are elderly and benefit from a simple and easy to use interface without a lot of graphical distractions
3) Reliable software – You want your patients to have the best experience that is seamless and trouble free

PatientWay is dedicated to ensuring their best practices are featured in every kiosk we implement. If your hospital is looking for compliant designs we would like to urge you to contact PatientWay. We would love to work with you to help you create a seamless self-service information device for your patients.

We make it easy for health organizations to work with us!

Or come to our regular Friday Webinars to find out more!