How Patient Self-Serve Technology Can Become a CEO’s Best Friend

Written by Jay Lawrence on March 22nd, 2011. Posted in Appointment reminders, Hospital management, Hospital process redesign, Hospital reports, Patient registrations, Patient satisfaction, Patient Self-Service, PatientWay

HospitalRating How Patient Self Serve Technology Can Become a CEOs Best FriendThe Excellent Care for All Act, 2010, introduced last year by The Ontario Ministry of Health and Long-Term Care, is driving hospital boards to change their Executive compensation models.

As was highlighted in The Sun Times a few days ago, look no further than the Grey Bruce Health Services as a great example of an organization that has responded to the Act by linking Executive compensation to quality targets.

Cancer Centre Introduces Symptom and Registration Kiosk

Written by Jay Lawrence on March 16th, 2011. Posted in Healthcare strategy, Hospital information systems, Hospital kiosk, Hospital process redesign, Patient Self-Service, PatientWay

Stronach Cancer Centre Introduces Symptom and Registration KioskIn an effort to improve the overall patient experience, the Stronach Regional Cancer Centre in Newmarket, Ontario, recently became the first Cancer Centre in the province to introduce an integrated symptom and registration kiosk for patients receiving cancer treatment.

The PatientWay Kiosk enables the Cancer Centre’s patients to enter a record of their symptoms at the same time as they register for their scheduled appointment. While patient registration and check-in kiosks have been widely used in other facilities for a number of years, the Stronach Regional Cancer Centre will be the first to offer integrated check-in and symptom assessment apps. The new kiosk will:

Case Study: Hospital generates $400K in savings, reduces registration staff by 30% with patient self-service technologies

Written by Jay Lawrence on February 28th, 2011. Posted in Hospital information systems, Hospital management, Hospital process redesign, Patient registrations, Patient satisfaction, Patient Self-Service, PatientWay

SouthLakeEntrance Case Study: Hospital generates $400K in savings, reduces registration staff by 30% with patient self service technologiesSouthlake Regional Health Centre in Newmarket implemented a system that is “making it faster for patients to register and check in for appointments, including out-patient tests, clinic visits and surgical procedures”.

Located in a designated high-growth area (York Region and South Simcoe – North of Toronto), Southlake is a 365 bed hospital that has seen a quadrupling in size over the past 10 years and handled approximately 600,000 visits in 2009. They implemented a new system last summer, and according to hospital staff “the system, which includes at-home pre-registration, as well as self-serve electronic kiosks and Welcome Centres on-site, is speeding up wait times by as much as 75 per-cent and saving the hospital as much as $400,000 annually”.

It’s true, patients can register from home!

Written by Jay Lawrence on February 27th, 2011. Posted in Hospital information systems, Hospital process redesign, Patient registrations, Patient satisfaction, Patient Self-Service

oldPersonSelfRegistration Its true, patients can register from home! If you speak with our sales team, February was our busiest month yet in terms of presentations to hospital administrators and clinicians across Ontario and parts of the U.S.  They have quickly become PowerPoint experts, and have built-up a few muscles along the way by moving our demo kiosk through long hallways, busy parking lots and narrow staircases.

Five steps to shorter lines and fewer FTEs – Part 3

Written by Jay Lawrence on February 22nd, 2011. Posted in Hospital information systems, Hospital management, Hospital process redesign, Patient registrations, Patient Self-Service, PatientWay

This third and final part of our series on achieving shorter lines and fewer FTEs highlights the last three steps of our process redesign.

Step 3 – Organizational Realignment

The redesigned scheduling and registration flow will require positions and roles to change within your hospital. The goal is to re-centralize scheduling and registration (supported by self-service technology), and making these type of changes will require realignment of human resources and budget.

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Or come to our regular Friday Webinars to find out more!