On Tuesday, August 12th 2014 The Ottawa Hospital went “live” and joined the growing list of customers who are installing Check-In and/or Wayfinding kiosks provided by the Access Management software company, PatientWay. There are many benefits seen by patients, staff and hospital administration when implementing both check-in and wayfinding kiosks…lets take a closer look at Wayfinding kiosks specifically.
It’s a fact, patients and visitors can easily get lost and frustrated in a big campus or unfamiliar hospital environment.
- Why can’t we easily show visitors how to navigate multiple buildings?
- Why do hospital marketing departments spend too much of their precious budget on replacing ever changing signage?
- Why are hospital staff members hanging hand written notes over outdated signs which originally cost thousands of dollars to produce and install?
- Why do we assume all patients and visitors are comfortable navigating in English?
Key Features of Wayfinding and Information kiosks:
- Find your destination: Patient Rooms, Offices, Conference Rooms, Departments, Security, Pharmacy, Billing and more…
- Find a person: Doctors, Administrators, Executive Assistants, Pharmacists, and more…
- Locate Dining and other services
- Multi-step printing
- Feedback service
- Multiple language capability
- ADA Accessibility/compliant
- Emergency messaging
- Completely customizable to your hospital’s needs and requirements
- And much, much more…
Why are more customers choosing PatientWay Wayfinding & Information kiosks?
The PatientWay Wayfinding module, part of the PatientWay Suite, is a patient-friendly system to obtain directions to their clinic. Hospitals constantly change so we’ve designed Wayfinding so that it is easy to update the maps, routes and destinations. PatientWay Wayfinding also provides staff and patient directories as well as helpful resources around the hospital. PatientWay’s Wayfinding Kiosks provide your patients and visitors a friendly and modern self-service resource for finding clinics, services, and staff at your hospital. Kiosks make everybody feel welcome at your hospital by working natively in up to 65 languages.
Phase II initiatives begin this month!
Oakland County Michigan Health Division begins Phase II
Earlier this year PatientWay saved the day for the Oakland County clinics when the initial software company was unable to handle the requests of the site. By implementing PatientWay’s Registration & Check-In solution not only was the problem solved, the response from patients (and site administrators) has been so overwhelming four more kiosks were just ordered!
Also beginning Phase II is well established customer, Rouge Valley Health System.
The success we achieved at Rouge Valley’s Centenary Site in Scarborough, Ontario made us the first automation company to implement kiosks that get the metrics to prove we are saving the hospital administration time and money. This happy customer has now expanded to the their second site, RVHS Ajax and Pickering, in anticipation of further savings!
Schedule a Demo: http://www.patientway.com/contact
CIO.com has published its summary of a recent report by Forrester Research, where analyst Skip Snow outlines his top five 2014 Technology Imperatives for US Healthcare Insurers. The report notes strongly that insurers and healthcare providers that focus on cleaner data and the use of cloud-based technologies are those that are going to succeed.
Forrester’s Top Five Technology Imperatives for Healthcare are:
- Clean Up Your Data
- Invest in Customer and Patient Insight
- Embrace the Mobile Mind Shift
- Utilize Emerging Technology to Enhance Quality and Boost Efficiency
- Build Cloud-Based Business Networks
PatientWay’s products help Healthcare providers in many of these areas. Our Hospital Check-In Kiosks provide huge reductions in data errors for hospitals and clinics by allowing patients to input their own demographic information. Kiosks ask all of the difficult questions that manual check-in agents are afraid to ask or are too busy to ask. PatientWay is also developing the PatientWay Appointment Manager, a cloud-based appointment setting software. We are very excited about this product as will help hospitals with every single one of Forrester’s Technology Imperatives!
PatientWay is here to help you with your software solutions, please contact us if you would like to find out more or join us in our bi-weekly Webinars!
In a recent article published March 25th, 2014 by Kiosk Marketplace written by Frank Olea, CEO of Olea kiosks, Frank explains that the new generation of hospital kiosks is starting to show a positive presence in hospitals. This is because the new kiosk technology is more efficient and can do so much more that previous generations. The article names kiosks as “engaging, versatile, and far-reaching.” Wayfinding, for example, provides patients with pinpoint precision to any desired location in hospital’s facilities. Not only can some kiosks provide diagnosis through Internet video, other kiosks (like those offered by PatientWay) can provide full registration and check-in to appointments, insurance verification, and payment options.
“Skepticism about kiosks is now being replaced with wholehearted enthusiasm by an increasing number of healthcare professionals, patients, and providers.“
The article continues to debunk common kiosk myths. These include there being less face-to-face time between patients and healthcare providers, or that patients need to spend large amounts of time filling out data. In reality, kiosks improve the Patient Experience everywhere. The article goes on to show that the use of kiosks means that the sickest patients gain more time with healthcare physicians and healthcare professionals are able to manage their workloads more efficiently. Streamlining the check-in process with kiosks hugely improves the patient experience particularly for patients arriving during high volume periods. Less face-to-face time comes from reduced physical paperwork obligations as clinics can have a streamlined system to transfer patient information in seconds. “Confusion results from not fully understanding the power of well-applied technology to connect people rather than separate them.”
PatientWay parallels the message to healthcare readers and providers. Check-in kiosks like those provided by PatientWay are a well-proven technology that the healthcare industry is noticing and improving upon for the best outcomes for patients and hospitals alike.
In November we posted an article about PatientWay’s pilot project with St. Joseph’s Ambulatory Care Clinic in Toronto, Ontario. The hospital clinic was experiencing a high rate of returning patients and required additional support services during high volume times. The PatientWay registration kiosk was installed in October 2013, providing two major benefits to the hospital: satisfied patients and shorter wait times. We now have a printable case study of St. Joseph’s kiosk installation and successful integration with their MEDITECH MAGIC system.
Click the following link to view the Case Study: Hospital Kiosk Case Study: St. Joseph’s Healthcare Centre