On Tuesday, August 12th 2014 The Ottawa Hospital went “live” and joined the growing list of customers who are installing Check-In and/or Wayfinding kiosks provided by the Access Management software company, PatientWay. There are many benefits seen by patients, staff and hospital administration when implementing both check-in and wayfinding kiosks…lets take a closer look at Wayfinding kiosks specifically.
It’s a fact, patients and visitors can easily get lost and frustrated in a big campus or unfamiliar hospital environment.
- Why can’t we easily show visitors how to navigate multiple buildings?
- Why do hospital marketing departments spend too much of their precious budget on replacing ever changing signage?
- Why are hospital staff members hanging hand written notes over outdated signs which originally cost thousands of dollars to produce and install?
- Why do we assume all patients and visitors are comfortable navigating in English?
Key Features of Wayfinding and Information kiosks:
- Find your destination: Patient Rooms, Offices, Conference Rooms, Departments, Security, Pharmacy, Billing and more…
- Find a person: Doctors, Administrators, Executive Assistants, Pharmacists, and more…
- Locate Dining and other services
- Multi-step printing
- Feedback service
- Multiple language capability
- ADA Accessibility/compliant
- Emergency messaging
- Completely customizable to your hospital’s needs and requirements
- And much, much more…
Why are more customers choosing PatientWay Wayfinding & Information kiosks?
The PatientWay Wayfinding module, part of the PatientWay Suite, is a patient-friendly system to obtain directions to their clinic. Hospitals constantly change so we’ve designed Wayfinding so that it is easy to update the maps, routes and destinations. PatientWay Wayfinding also provides staff and patient directories as well as helpful resources around the hospital. PatientWay’s Wayfinding Kiosks provide your patients and visitors a friendly and modern self-service resource for finding clinics, services, and staff at your hospital. Kiosks make everybody feel welcome at your hospital by working natively in up to 65 languages.
Phase II initiatives begin this month!
Oakland County Michigan Health Division begins Phase II
Earlier this year PatientWay saved the day for the Oakland County clinics when the initial software company was unable to handle the requests of the site. By implementing PatientWay’s Registration & Check-In solution not only was the problem solved, the response from patients (and site administrators) has been so overwhelming four more kiosks were just ordered!
Also beginning Phase II is well established customer, Rouge Valley Health System.
The success we achieved at Rouge Valley’s Centenary Site in Scarborough, Ontario made us the first automation company to implement kiosks that get the metrics to prove we are saving the hospital administration time and money. This happy customer has now expanded to the their second site, RVHS Ajax and Pickering, in anticipation of further savings!
Schedule a Demo: http://www.patientway.com/contact
To help out the Healthcare Access Management world we are collecting links to helpful resources. Please contact us with any additions or corrections.
Discussion Groups and Social Media
Patient Access Weekly Advisor - Newsletter
Patient Access Resource Centre - Blog
Discussions / Start a Conversation - Discussion Forum
|Please let us know about hashtags that are in active use|
Books and Guides
NAHAM Regional Groups
|NAHAM Central Region||Iowa Kansas Minnesota Missouri Nebraska North Dakota Oklahoma South Dakota||http://naham.site-ym.com/group/CTRegion||Last: October 6-7, 2011|
|NAHAM Mid-West||Illinois Indiana Kentucky Michigan Ohio Wisconsin||http://naham.site-ym.com/group/MWRegion|
|NAHAM North East||Connecticut Delaware District of Columbia Maine Maryland Massachusetts New Hampshire New Jersey New York Pennsylvania Rhode Island Vermont||http://naham.site-ym.com/group/NERegion||Last: October 24-25, 2011|
|NAHAM North West||Alaska Idaho Montana Oregon Washington Wyoming||http://naham.site-ym.com/group/NWRegion|
|NAHAM South East||Alabama Arkansas Florida Georgia Louisiana Mississippi North Carolina Puerto Rico South Carolina Tennessee US Virgin Islands Virginia West Virginia||http://naham.site-ym.com/group/SERegion||Last: October 5-7, 2011|
|NAHAM South West||Arizona California Colorado Hawaii Nevada New Mexico Texas Utah||http://naham.site-ym.com/group/SWRegion|
Canadian Healthcare Access Management Groups
|Abbreviation||Name||Region||Website||Main Meeting / Conference|
|PRNO||PatientRegistration Network of Ontario||Canada - Ontario||http://patientregistrationnetworkofontario.blogspot.com/||Last:|
Affiliated Healthcare Access Management Groups
|Abbreviation||Name||Region||Website||Main Meeting / Conference|
|aIPAM||Association of Illinois Patient Access Management||Illinois||www.aipam.net||Last: September 29, 2011|
|ALAHAM||Alabama Association of Healthcare Access Management||Alabama||www.alaham.net||Last: June 15th-17th, 2011|
|ARKHAM||Arkansas Association of Healthcare Access Management||Arkansas||www.ark-ham.org||Last: March 2-4, 2011|
|AZHAM||Arizona Association of Healthcare Access Management||Arizona||www.azham.org||Last: September 30, 2011|
|COPAM||Central Ohio Patient Access Managers||Central Ohio||www.copamoh.com||Last: October 20, 2011|
|FAHAM||Florida Association of Healthcare Access Management||Florida||www.faham.info||Last: June 4, 2010|
|GNHAMA||Greater North West Healthcare Access Management Association||Greater North West: Alaska, Idaho, Montana, Oregon, Washington and Wyoming||www.gnhama.org||Last: October 20-21, 2011|
|IAHAA||Iowa Admitting & Healthcare Access Association||Iowa|
|KAHAM||Keystone Association of Healthcare Access Management||Pennsylvania||www.kaham.org||Upcoming: December 2, 2011|
|KAHPAM||Kansas Association of Healthcare Patient Access and Account Managers||Kansas||www.kha-net.org/alliedorganizations/kahpam/||Upcoming: December 8-9, 2011|
|MAHAM||Massachusetts Association of Healthcare Access Management||Massachusetts||www.mahamweb.org/||Last: September 16, 2011|
|MAHAP||Michigan Alliance of Healthcare Access Professionals||Michigan||www.mahap.org||Last: November 11, 2011|
|NCAHAM||North Carolina Association of Healthcare Access Management||North Carolina||www.ncaham.com|
|SCAHAM||South Carolina Association of Healthcare Access Management||South Carolina||www.scaham.org||Last: October 5-7, 2011|
|TAHAM||Tennessee Association of Healthcare Access Management||Tennessee||www.taham.org||Last: October 19-21, 2011|
|VAHAM||Virginia Association Healthcare Access Management||Virginia|
|WAHAM||Wisconsin Association of Healthcare Access Management||Wisconsin||www.waham-wi.org||Upcoming: Jan 18-20, 2012|
|WHAMA||Washington Healthcare Access Management Association||Washington||www.whama.org||Last: March 18, 2010|