Why The Ottawa Hospital just installed a PatientWay Wayfinding & Information kiosk

Written by John Jahrstorfer on August 13th, 2014. Posted in Appointment reminders, Canadian Healthcare, Cancer Care, Healthcare Interoperability, Healthcare strategy, Healthcare Technology, Hospital information systems, Hospital kiosk, Hospital management, Hospital process redesign, Interoperable system, Medical social networking, NAHAM, Patient Access Services, Patient registrations, Patient satisfaction, Patient Self-Service, PatientWay, Uncategorized

On Tuesday, August 12th 2014 The Ottawa Hospital went “live” and joined the growing list of customers who are installing  Check-In and/or Wayfinding kiosks provided by the Access Management software company, PatientWay. There are many benefits seen by patients, staff and hospital administration when implementing both check-in and wayfinding kiosks…lets take a closer look at Wayfinding kiosks specifically.

 Why The Ottawa Hospital just installed a PatientWay Wayfinding & Information kiosk

The Ottawa Hospital Wayfinding & Information kiosk

It’s a fact, patients and visitors can easily get lost and frustrated in a big campus or unfamiliar hospital environment.

  • Why can’t we easily show visitors how to navigate multiple buildings?
  • Why do hospital marketing departments spend too much of their precious budget on replacing ever changing signage?
  • Why are hospital staff members hanging hand written notes over outdated signs which originally cost thousands of dollars to produce and install?
  • Why do we assume all patients and visitors are comfortable navigating in English?

Key Features of Wayfinding and Information kiosks:

  • Find your destination: Patient Rooms, Offices, Conference Rooms, Departments, Security, Pharmacy, Billing and more…
  • Find a person: Doctors, Administrators, Executive Assistants, Pharmacists, and more…
  • Locate Dining and other services
  • Multi-step printing
  • Feedback service
  • Multiple language capability
  • ADA Accessibility/compliant
  • Emergency messaging
  • Completely customizable to your hospital’s needs and requirements
  • And much, much more…

Why are more customers choosing PatientWay Wayfinding & Information kiosks?

The PatientWay Wayfinding module, part of the PatientWay Suite, is a patient-friendly system to obtain directions to their clinic. Hospitals constantly change so we’ve designed Wayfinding so that it is easy to update the maps, routes and destinations. PatientWay Wayfinding also provides staff and patient directories as well as helpful resources around the hospital. PatientWay’s Wayfinding Kiosks provide your patients and visitors a friendly and modern self-service resource for finding clinics, services, and staff at your hospital. Kiosks make everybody feel welcome at your hospital by working natively in up to 65 languages.

wayfinding screenshot 293 172x300 Why The Ottawa Hospital just installed a PatientWay Wayfinding & Information kiosk

Screen shot of PatientWay wayfinding software

PatientWay customers are entering Phase II

Written by John Jahrstorfer on July 8th, 2014. Posted in Appointment reminders, Canadian Healthcare, Cancer Care, Healthcare strategy, Interoperable system, Medical social networking, NAHAM, Patient Access Services, Patient Self-Service, PatientWay, Uncategorized

Phase II initiatives begin this month!

Oakland County Michigan Health Division begins Phase II
Earlier this year PatientWay saved the day for the Oakland County clinics when the initial software company was unable to handle the requests of the site. By implementing PatientWay’s Registration & Check-In solution not only was the problem solved, the response from patients (and site administrators) has been so overwhelming four more kiosks were just ordered!

Also beginning Phase II is well established customer, Rouge Valley Health System.
The success we achieved at Rouge Valley’s Centenary Site in Scarborough, Ontario made us the first automation company to implement kiosks that get the metrics to prove we are saving the hospital administration time and money. This happy customer has now expanded to the their second site, RVHS Ajax and Pickering, in anticipation of further savings!

Schedule a Demo: http://www.patientway.com/contact

PW 3 Product Graphic plus Description 300x102 PatientWay customers are entering Phase II

Becky’s Healthcare Access Management Resources

Written by Jay Lawrence on November 11th, 2011. Posted in Healthcare, Healthcare strategy, Hospital management, NAHAM, Patient Access Services, Patient registrations

To help out the Healthcare Access Management world we are collecting links to helpful resources. Please contact us with any additions or corrections.

Discussion Groups and Social Media

Type References
LinkedIn NAHAM Group
HCPro Patient Access Weekly Advisor - Newsletter
Patient Access Resource Centre - Blog
Discussions / Start a Conversation - Discussion Forum
Twitter Please let us know about hashtags that are in active use

Books and Guides

NAHAM Regional Groups

Name Region Website Conference
NAHAM Central Region Iowa Kansas Minnesota Missouri Nebraska North Dakota Oklahoma South Dakota http://naham.site-ym.com/group/CTRegion Last: October 6-7, 2011
 NAHAM Mid-West Illinois Indiana Kentucky Michigan Ohio Wisconsin http://naham.site-ym.com/group/MWRegion
NAHAM North East Connecticut Delaware District of Columbia Maine Maryland Massachusetts New Hampshire New Jersey New York Pennsylvania Rhode Island Vermont http://naham.site-ym.com/group/NERegion Last: October 24-25, 2011
NAHAM North West Alaska Idaho Montana Oregon Washington Wyoming http://naham.site-ym.com/group/NWRegion
NAHAM South East Alabama Arkansas Florida Georgia Louisiana Mississippi North Carolina Puerto Rico South Carolina Tennessee US Virgin Islands Virginia West Virginia http://naham.site-ym.com/group/SERegion Last: October 5-7, 2011
NAHAM South West Arizona California Colorado Hawaii Nevada New Mexico Texas Utah http://naham.site-ym.com/group/SWRegion

Canadian Healthcare Access Management Groups




Abbreviation Name Region Website Main Meeting / Conference
PRNO PatientRegistration Network of Ontario Canada - Ontario http://patientregistrationnetworkofontario.blogspot.com/ Last:

Affiliated Healthcare Access Management Groups




















Abbreviation Name Region Website Main Meeting / Conference
aIPAM Association of Illinois Patient Access Management Illinois www.aipam.net Last: September 29, 2011
ALAHAM Alabama Association of Healthcare Access Management Alabama www.alaham.net Last: June 15th-17th, 2011
ARKHAM Arkansas Association of Healthcare Access Management Arkansas www.ark-ham.org Last: March 2-4, 2011
AZHAM Arizona Association of Healthcare Access Management Arizona www.azham.org Last: September 30, 2011
COPAM Central Ohio Patient Access Managers Central Ohio www.copamoh.com Last: October 20, 2011
FAHAM Florida Association of Healthcare Access Management Florida www.faham.info Last: June 4, 2010
GNHAMA Greater North West Healthcare Access Management Association Greater North West: Alaska, Idaho, Montana, Oregon, Washington and Wyoming www.gnhama.org Last: October 20-21, 2011
IAHAA Iowa Admitting & Healthcare Access Association Iowa
INAHAM Indiana
KAHAM Keystone Association of Healthcare Access Management Pennsylvania www.kaham.org Upcoming: December 2, 2011
KAHPAM Kansas Association of Healthcare Patient Access and Account Managers Kansas www.kha-net.org/alliedorganizations/kahpam/ Upcoming: December 8-9, 2011
MAHAM Massachusetts Association of Healthcare Access Management Massachusetts www.mahamweb.org/ Last: September 16, 2011
MAHAP Michigan Alliance of Healthcare Access Professionals Michigan www.mahap.org Last: November 11, 2011
NCAHAM North Carolina Association of Healthcare Access Management North Carolina www.ncaham.com
SCAHAM South Carolina Association of Healthcare Access Management South Carolina www.scaham.org Last: October 5-7, 2011
TAHAM Tennessee Association of Healthcare Access Management Tennessee www.taham.org Last: October 19-21, 2011
VAHAM Virginia Association Healthcare Access Management Virginia
WAHAM Wisconsin Association of Healthcare Access Management Wisconsin www.waham-wi.org Upcoming: Jan 18-20, 2012
WHAMA Washington Healthcare Access Management Association Washington www.whama.org Last: March 18, 2010

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