Wayfinding – The Art of Spatial Problem Solving

Written by Jay Lawrence on December 6th, 2013. Posted in Healthcare, Healthcare strategy, Healthcare Technology, Hospital information systems, Hospital kiosk, Hospital process redesign, Hospital Wayfinding, Innovative Technology, Patient satisfaction, Patient Self-Service

Over the next month we will be talking about the elements of Wayfinding. First lets define wayfinding:

Wayfinding – The art of using spatial problem solving and environmental cues to navigate a building or environment.

Making the pathway for patients to navigate your hospital to their appointment as quickly and conveniently as possible is what successful wayfinding is all about. Think of your own time travelling to find an appointment. You want the most efficient path.

Here are the three steps in which a person analyzes a new environment:

First, you assess your environment and what you are viewing

Second, digest written and visual cues around you and,

Third, interpret the information you’ve observed and move ahead

Wayfinding in a typical modern hospital can be challenging as room and structural modifications over a period of years has forced hospitals to install temporary signage that costs time and money.

What solution can hospitals find to solve this costly problem?

Interactive wayfinding touchscreens, an evolving technology, are becoming widely utilized by hospitals and clinics.

In the next few blogs we will discuss how to improve the efficiency of your staff and increase user satisfaction by exploring the elements of wayfinding.

Trade Mission to Finland Creates Opportunities for PatientWay

Written by Jay Lawrence on December 6th, 2012. Posted in Canadian Healthcare, Healthcare, Healthcare strategy, Healthcare Technology, Innovative Technology, PatientWay

From September 17-21, 2012, I was honoured to join Newmarket Mayor Tony Van Bynen, Dr. Dave Williams, CEO of Southlake Regional Health Centre, and other members of Newmarket’s business community on a trade mission to Finland.

Finland is internationally recognized for its thriving health sector including technology development, innovation and communications – areas that support Newmarket’s strategy for economic expansion.

During the delegation, we traveled to Helsinki, the Otaniemi technology hub in Espoo and Tampere to meet with Finnish representatives. The main objective of the mission was to promote Newmarket as an excellent launch pad into the North American market. Additionally, we gained a real appreciation of the innovation and creativity of Finnish research and technology organizations.

The delegation was well rounded; our grouped featured leaders from municipal and regional government, a large community hospital, and a university faculty of health. As well, we had representatives from an innovation acceleration centre, a multi-national corporation and health care technology approvals.

My role in the group served as the voice of the emerging Canadian entrepreneur. We travelled thousands of kilometers to build relationships with outstanding individuals from right around the corner.

As a group, we are reviewing several dozen opportunities to build relationships with Finnish companies. PatientWay is excited to move forward on a partnership of our own. Early 2013 we will be announcing this exciting addition to our product portfolio.

Throughout the trip the entire delegation marveled at how Finland is a beautiful and welcoming country. We all felt very much at home and it was unanimous that we are all eager to return.

We have returned to Canada inspired and invigorated. We are also eager to reciprocate the same hospitality that our Finnish hosts showed us in the spring of 2013 when a similar delegation will be visiting the Greater Newmarket Area.

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