Five Imperatives for IT Healthcare Providers: Hospital Check-in Kiosks

Written by Jay Lawrence on May 1st, 2014. Posted in Electronic medical records, Healthcare strategy, Healthcare Technology, Hospital information systems, Hospital kiosk, Hospital management, Hospital process redesign, Hospital reports, Hospital scheduling, Patient Access Services, Patient Self-Service

CIO.com has published its summary of a recent report by Forrester Research, where analyst Skip Snow outlines his top five 2014 Technology Imperatives for US Healthcare Insurers. The report notes strongly that insurers and healthcare providers that focus on cleaner data and the use of cloud-based technologies are those that are going to succeed.

Forrester’s Top Five Technology Imperatives for Healthcare are: 

  1. Clean Up Your Data
  2. Invest in Customer and Patient Insight
  3. Embrace the Mobile Mind Shift
  4. Utilize Emerging Technology to Enhance Quality and Boost Efficiency
  5. Build Cloud-Based Business Networks

 

PatientWay’s products help Healthcare providers in many of these areas. Our Hospital Check-In Kiosks provide huge reductions in data errors for hospitals and clinics by allowing patients to input their own demographic information. Kiosks ask all of the difficult questions that manual check-in agents are afraid to ask or are too busy to ask.  PatientWay is also developing the PatientWay Appointment Manager, a cloud-based appointment setting software.  We are very excited about this product as will help hospitals with every single one of Forrester’s Technology Imperatives!

 

PatientWay is here to help you with your software solutions, please contact us if you would like to find out more or join us in our bi-weekly Webinars!

 

St. Joseph’s pilots PatientWay Check-in Kiosk

Written by Jay Lawrence on November 6th, 2013. Posted in Canadian Healthcare, Healthcare strategy, Healthcare Technology, Hospital information systems, Hospital kiosk, Hospital management, Hospital process redesign, Hospital reports, Patient Access Services, Patient registrations, Patient satisfaction, Patient Self-Service, PatientWay, Uncategorized

Here at PatientWay we are pleased to announce the launch for our latest project with St. Joseph’s Ambulatory Care Centre. At the end of October, the Toronto hospital installed a PatientWay self-registration kiosk located within their heart failure clinic. The department experiences a high rate of returning patients and guests – St. Joseph’s have seen that their kiosk will be the most valuable in high volume spaces where hospitals are in need of additional support services. The kiosk will alleviate the stress on the registration process by providing an intuitive, time-efficient, check-in process for patients. Two major benefits are satisfied patients and shorter wait times.

PatientWay is happy to receive the support from our partner healthcare communities. The check-in process is intended to be a positive experience for patients while visiting the hospital and we are happy to hear our partners feel the same way. An article reported by InsideToronto.com and KioskMarketplace.com tells us what managing coordinator, Greg Zeffarano thinks about their new implementation: “We encourage patients to try it and provide feedback … It’s designed to be intuitive and user-friendly. We want to make it as easy as possible for patients.”

Greg goes on to say that “this is a fully self-sufficient kiosk, which allows patients to register their basic information. It provides patients with the forms they need and directions on a map.”

St Joseph’s plan for the future includes installing additional kiosks at their remaining Ambulatory Care Centre clinics later this year. PatientWay is looking forward to working with St Joseph’s to ensure seamless integration and patient adoption throughout the hospital.

If your hospital is looking for a value-based solution we would like to urge you to contact PatientWay. We are very excited about this latest project and would love to work with you to help you create similar savings.

PatientWay starts development of Appointment Manager

Written by Jay Lawrence on August 16th, 2013. Posted in Appointment reminders, Canadian Healthcare, Electronic medical records, Healthcare, Healthcare strategy, Healthcare Technology, Hospital process redesign, Hospital reports, Hospital scheduling, Patient registrations, Patient satisfaction, Patient Self-Service, PatientWay, Uncategorized

Here at PatientWay, we are pleased to announce the start of development of the PatientWay Appointment Manager (PAM). We have recently signed a contract with our key partner hospital for this development. A formal announcement will come out in September to fit with their communication plans. In the meantime, we have agreed a development timescale and we expect to have PAM available for other general sale by Summer 2014. The PatientWay team has started development already is working away to make this vision happen.

PAM will enable hospitals to automate and hugely improve their scheduling function, resulting in vast cost savings and a better Patient Experience. PAM is going to become a critical component of hospital’s ongoing requirements to save costs and improve their budgets over the next 10 years. There are very few projects and products available to hospitals that can do this alongside actually improving the Patient Experience. PatientWay is very excited about starting the development of PAM.

For more details on PAM, or to become a Beta customer, please contact PatientWay HERE. Beta Customers will receive PAM before anybody else, at heavily reduced rates, and will be able to help PatientWay design the product that is right for them.

How Patient Self-Serve Technology Can Become a CEO’s Best Friend

Written by Jay Lawrence on March 22nd, 2011. Posted in Appointment reminders, Hospital management, Hospital process redesign, Hospital reports, Patient registrations, Patient satisfaction, Patient Self-Service, PatientWay

HospitalRating How Patient Self Serve Technology Can Become a CEOs Best FriendThe Excellent Care for All Act, 2010, introduced last year by The Ontario Ministry of Health and Long-Term Care, is driving hospital boards to change their Executive compensation models.

As was highlighted in The Sun Times a few days ago, look no further than the Grey Bruce Health Services as a great example of an organization that has responded to the Act by linking Executive compensation to quality targets.

We make it easy for health organizations to work with us!


Or come to our regular Friday Webinars to find out more!