Kemptville District Hospital goes live with PatientWay technology

Written by Jay Lawrence on May 16th, 2011. Posted in Hospital information systems, Hospital kiosk, Hospital process redesign, Patient registrations, Patient Self-Service

KDH logo 300x133 Kemptville District Hospital goes live with PatientWay technologyKemptville District Hospital (KDH) has launched a pilot project using the PatientWay Suite of self-service technologies, which will contribute to the hospital’s registration efficiencies and improve patient satisfaction with an online pre-registration portal and touchscreen kiosks.

We are thrilled to see the KDH pilot project go live. It’s the type of progressive and innovative hospital that has shown that it can take rapid growth in stride.” Says PatientWay CEO Jay Lawrence, “Working with a hospital the size of KDH helps us to better understand the value proposition for our products in smaller Canadian healthcare facilities.

In the future, when the project moves to the outpatient clinics, a patient who has an appointment will have the option of visiting the KDH website and pre-register from the comfort of their own home up to 48 hours before an appointment. The kiosk will let patients bypass the registration desk upon arrival and check-in by swiping their health card at the touch-screen.

Dr. Steven Oliver, from the KDH’s orthopaedics clinic, was impressed with the smooth transition at his clinic, which was the first at KDH to use the new system. “It has not increased the workload on my office staff, and we have not received one complaint from patients.  It was a very smooth transition moving towards pre-registration”.

KDH 300x199 Kemptville District Hospital goes live with PatientWay technology

KDH COO, Joe Buckle, tries new PatientWay kiosk

KDH serves an area south of Ottawa that has seen dramatic population growth in recent years. The area is popular with both retirees and commuters from Ottawa and is one of the fastest growing communities in the region. Striving to meet a heavier demand for healthcare services, KHD has enlarged its facilities, including the ER and OR. The PatientWay Suite fits in perfectly with the hospital’s expansion and modernization.

KDH CEO, Colin Goodfellow says “In keeping with our commitment to provide patient focused care to our community, we will be offering our patients choice through an innovative self service option. Most people are already used to online banking, booking their vacations online, and checking-in for their flight at a kiosk in the airport. Now those same conveniences will be available to our patients when they come to the hospital.

KDH joins several other health organizations using PatientWay technology, including Sunnybrook Health Sciences Centre in Toronto, Southlake Regional Health Centre and the Stronach Regional Cancer Centre in Newmarket.

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About Kemptville District Hospital:

Kemptville District Hospital is a fully accredited healthcare facility committed to building healthy communities. We offer a range of services based on advanced expertise, technologies and patient care practices. Our emergency department is open around the clock and provides prompt medical attention. Our use of new medical applications such as Tele-health and remote diagnostic imaging has made us a service leader in Eastern Ontario. Further, our surgical program provides timely access to high demand specialists, while our staff’s dedication to patients has earned us a reputation for excellence in caring. Kemptville District Hospital consistently ranks among the top hospitals in Ontario for patient satisfaction.

Sunnybrook looks to enhance the patient experience with PatientWay kiosks

Written by Jay Lawrence on April 19th, 2011. Posted in Hospital information systems, Hospital kiosk, Hospital management, Patient satisfaction, Patient Self-Service, PatientWay

Sunnybrook Sunnybrook looks to enhance the patient experience with PatientWay kiosks

The Sunnybrook Health Sciences Centre in Toronto, one of Canada’s largest hospitals, has entered into an agreement with PatientWay to introduce self-service kiosks across the hospital. The touchscreen kiosks will feature PatientWay’s Wayfinding solution, which will make it easy for visitor’s to navigate through the hospital.

We are excited to be working with Sunnybrook Health Sciences Centre. As a recognized leader in patient care, it’s an ideal site for showcasing PatientWay technology and expertise in hospital process improvement”, says PatientWay CEO, Jay Lawrence. “Our Kiosks will help Sunnybrook to further position itself as the premier centre of excellence for patient care in Canada.

With the PatientWay Kiosk Wayfinding solution, patients will be able to navigate through a list of pre-determined destinations, while having the route displayed on the touchscreen in real time. Kiosks will be displayed at different stations around the hospital and patients will have the ability to view their route at any of these stations.  In addition, directions to services outside of the hospital such as parking and restaurants will also be available.

Sarina Cheng, Director Health Data Resources & Information and Telecommunication Services at Sunnybrook, comments “Today, Consumers are accustomed to online access as a convenient way to look up information when completing day to day tasks. The trend towards self service options in health care is on the rise. With Patient Way’s self service technology and kiosks for wayfinding, self check in and self registration Sunnybrook will enhance and continue to support the patient and visitor experience to provide the best possible service and satisfaction when visiting our hospital”.

PatientWay Kiosks, which have been installed in several hospitals including Southlake Regional Health Centre, the Stronach Regional Cancer Centre, the Kemptville District Hospital and the Campbellford Memorial Hospital to deliver services from patient self check-in to satisfaction surveys, will be installed at Sunnybrook this Fall, making wayfinding maps available to its visitors as a starter. A key feature of the product is that Sunnybrook will be able to easily change their wayfinding routes on their own when necessary.

Cancer Centre Introduces Symptom and Registration Kiosk

Written by Jay Lawrence on March 16th, 2011. Posted in Healthcare strategy, Hospital information systems, Hospital kiosk, Hospital process redesign, Patient Self-Service, PatientWay

Stronach Cancer Centre Introduces Symptom and Registration KioskIn an effort to improve the overall patient experience, the Stronach Regional Cancer Centre in Newmarket, Ontario, recently became the first Cancer Centre in the province to introduce an integrated symptom and registration kiosk for patients receiving cancer treatment.

The PatientWay Kiosk enables the Cancer Centre’s patients to enter a record of their symptoms at the same time as they register for their scheduled appointment. While patient registration and check-in kiosks have been widely used in other facilities for a number of years, the Stronach Regional Cancer Centre will be the first to offer integrated check-in and symptom assessment apps. The new kiosk will:

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