Hospital Kiosks – Helping you help me

Written by Jay Lawrence on February 24th, 2014. Posted in Electronic medical records, Hospital kiosk, Patient Access Services, Patient satisfaction, Patient Self-Service, PatientWay

Giving your patients the opportunity to enter their own personal details into your hospital system will not only reduce the number of data errors, but it also allows you the opportunity to quickly and securely collect a myriad of demographic information which can later be used for data mining purposes to evaluate the effectiveness of your hospital within the community.


The early adopters of new technologies are those people who understand the benefits of putting in a little effort up front in order to ensure a fast, accurate, and streamlined outcome. ATMs, airport self check-in, electronic library catalogues, and patient self service check-in and registration are putting users to work through the use of interactive, intuitive kiosks. Saving businesses and the healthcare sector time and money for hiring, training, and paying additional employees.


If you feel that your patients are a underutilized aspect of your hospital, maybe its time to consider bringing in PatientWay Hospital Kiosks to optimize the number of patients you’ll get through your door this fiscal year. Contact us HERE to discuss the possibility of introducing the time and money saving benefits of a PatientWay kiosk to your hospital.

PatientWay Hospital Kiosks – Keeping Up With The Jetsons

Written by Jay Lawrence on February 20th, 2014. Posted in Healthcare Technology, Hospital kiosk, Patient Access Services, Patient Self-Service

When American animation studio Hanna-Barbera created the futuristic Jetsons series set in 2062, they probably had no idea that many of their elaborate robotic contraptions and whimsical inventions would by the year 2013 seem not only commonplace, but the new technological standard. Everyday we encounter a vast array of tech gadgets, which are helping to make our lives easier, faster, and simpler, than ever before.

The rise of self-service kiosks in the travel, retail, and now healthcare industry has resulted in an object association, which will see an increase in user adoption throughout the upcoming tech-conscious generations. While many people may still prefer a human touch, there is a growing demand by travellers, customers, and patients to be provided with easy remote access to their personal information through basic administrative tasks relating to their travel, shopping, and healthcare services.

Hospital Kiosks – Successful Releases

Written by Jay Lawrence on February 10th, 2014. Posted in Healthcare Technology, Hospital information systems, Hospital kiosk, Hospital management, Hospital process redesign, Patient registrations, Patient satisfaction

One of PatientWay’s customers recently conducted a survey to compare the hospitals former kiosks and software provider to PatientWay’s software and hospital kiosk offering. The hospital was very focused on having a patient-centered offering.

The hospital required a single software platform that would simplify system management and accuracy. Four PatientWay Kiosks were co-located with the hospitals former kiosks in the main lobby. The Access team and Information Technology team monitored the software and hardware system’s performance throughout the trial.

Patients, staff, and volunteers were surveyed over the course of one month on likeability and functionality. The results showed that both systems performed basic ADT functions adequately with no marked differences in performance. However, the patient and staff survey results did show that the group preferred the PatientWay Hospital Kiosks. The project team who conducted the survey also preferred the PatientWay software.

Highlights from this survey show how the PatientWay Hospital Kiosk is favorable:

  • Easy to use: 49% of patients answered “Very Easy” when asked, “How easy was it to register using the electronic system?”
  • Clear on instruction: 62% of patients said “Definitely Clear” when asked, “How clear were the instructions on how to get to your appointment?”
  • Likely to use again: 61% of patients said they were “Very Likely” to use the electronic system to register on their next visit.

PatientWay hospital kiosks averaged a score of 4.0 with 100% of the staff choosing 4 or higher when rating the kiosk on a scale of 1 (very poor) and 5 (excellent).

Our customer ultimately made the decision to replace the current software and hardware with PatientWay’s software and hospital kiosks.

PatientWay is pleased to provide customer support through the best hospital kiosk and software offering, allowing patients quick and easy check-in to their appointments, and an easily manageable platform for staff to oversee in real time.

Hospital Wayfinding concerns the Globe and Mail

Written by Jay Lawrence on February 3rd, 2014. Posted in Healthcare strategy, Healthcare Technology, Hospital kiosk, Hospital process redesign, Patient satisfaction, Patient Self-Service

The issue of Wayfinding within North American hospitals was brought up by The Globe and Mail this week.  The article uncovers that providing self-service technologies is as important for patient satisfaction as proper patient care.

North American Hospitals were very often built piece-meal with no overarching design – and long before the concept of patient-centered design, as Carly Weeks points out.  Hospitals are not necessarily at fault in this, it is just that they have evolved over time. But Wayfinding today is proving difficult for patients, families, and even staff members in properly locating a desired clinic, patient, or wing.

Traditional static maps are a starting point for navigating a complex building structure. Interactive Wayfinding Kiosks however, provide an appropriate platform for today’s world.  Self-service wayfinding is a simple and instinctually designed platform created and built to increase patient satisfaction. This is an ever-growing need as even the elderly and infirm start to become well versed in smart technology.

Redesigning North American hospitals with patient-centered architectural design may not be likely or feasible but hospitals that choose to deploy Interactive Wayfinding Kiosks will see the opportunity to set patient satisfaction to a higher standard.

The Elements of Hospital Wayfinding Kiosks– Part 3: Purposeful

Written by Jay Lawrence on January 27th, 2014. Posted in Healthcare strategy, Hospital kiosk, Hospital process redesign, Hospital Wayfinding, Patient satisfaction, Patient Self-Service, Uncategorized

Over the last month we have talked about the elements of hospital wayfinding kiosks. Here at PatientWay we have found three elements to be of necessity to any wayfinding system, they include accessibility, simplicity and our final element:


Purposeful – What is a wayfinder kiosk system if its contents are not meaningful to a patient or visitor of the hospital? Our last two requirements must be:


  • Credibility of a system and design layout incorporates appropriate context and reliable functions for the appropriate audience. Survey results should show users liked, used, and would use the wayfinder on another occasion.
  • Usefulness of a system and design layout incorporates the capability of producing the desired and intended result effectively and in a timely matter. Landmarkings for some, written instructions to others, and a hybrid of both including verbal is sometimes needed.


We all take to navigating a hospital at our own stride and stress level. Make it easy and stress-free for the patients and visitors at your hospital or clinic.


We hope you enjoyed the Three Elements to Hospital Wayfinding Kiosks.

We make it easy for health organizations to work with us!

Or come to our regular Friday Webinars to find out more!