Interoperable Systems: The PatientWay Hospital Kiosk

Written by Jay Lawrence on May 9th, 2014. Posted in Electronic medical records, Healthcare Interoperability, Healthcare Technology, Hospital information systems, Hospital kiosk, Interoperable system, Patient Self-Service, Uncategorized

One of the elements that make PatientWay’s products unique is our ability to interoperate seamlessly with hospital ADT systems through our custom interfaces.  Hospitals have been encouraged to have interoperability for many years, but it has been a difficult process.  At least in the Admissions process, PatientWay is now able to do this without difficulty.   Our customers have recognized the requirement of each department working in a way that standardizes communications across different clinical environments.  The results of working together like this are cleaner data, cost savings, and happier patients.


PatientWay often works as a catalyst for overall hospital interoperability because our products:


  1. Integrate with a wide range of ADT systems to send instantly patient information to the admitting department when a patient checks-in at the hospital kiosk. The checked-in appointment is then processed and sent to the appropriate clinical department.
  2. Improve data quality by asking patients to update their own demographic information in a private setting that encourages them to quickly and easily correct data.
  3. Connect patients by providing them with the ability to register from home and including simple but necessary functions like directions to parking lot, building, and clinic room for appointment.


Over 90% of patients that use PatientWay kiosks say they are great for checking-in to their appointment. Reductions in readmissions and missed appointments save both the hospital money and less time for a patient.

Five Imperatives for IT Healthcare Providers: Hospital Check-in Kiosks

Written by Jay Lawrence on May 1st, 2014. Posted in Electronic medical records, Healthcare strategy, Healthcare Technology, Hospital information systems, Hospital kiosk, Hospital management, Hospital process redesign, Hospital reports, Hospital scheduling, Patient Access Services, Patient Self-Service has published its summary of a recent report by Forrester Research, where analyst Skip Snow outlines his top five 2014 Technology Imperatives for US Healthcare Insurers. The report notes strongly that insurers and healthcare providers that focus on cleaner data and the use of cloud-based technologies are those that are going to succeed.

Forrester’s Top Five Technology Imperatives for Healthcare are: 

  1. Clean Up Your Data
  2. Invest in Customer and Patient Insight
  3. Embrace the Mobile Mind Shift
  4. Utilize Emerging Technology to Enhance Quality and Boost Efficiency
  5. Build Cloud-Based Business Networks


PatientWay’s products help Healthcare providers in many of these areas. Our Hospital Check-In Kiosks provide huge reductions in data errors for hospitals and clinics by allowing patients to input their own demographic information. Kiosks ask all of the difficult questions that manual check-in agents are afraid to ask or are too busy to ask.  PatientWay is also developing the PatientWay Appointment Manager, a cloud-based appointment setting software.  We are very excited about this product as will help hospitals with every single one of Forrester’s Technology Imperatives!


PatientWay is here to help you with your software solutions, please contact us if you would like to find out more or join us in our bi-weekly Webinars!


PatientWay Rescue Project for Oakland County Hospital Kiosks

Written by Jay Lawrence on March 12th, 2014. Posted in Canadian Healthcare, Electronic medical records, Hospital information systems, Hospital kiosk, Hospital process redesign, Patient Access Services, Patient Self-Service, PatientWay

Three years ago Oakland County Hospital in Detroit, Michigan implemented a new self-service kioskfor patients to check-in for appointments on arrival. The system was practical but when bugs became apparent and screens changes needed to be addressed the original vendor walked away from system support. As a result, Oakland County asked PatientWay in conjunction with Slabb to provide a new solution.

PatientWay implemented a simple, easy to use, and upgradeddesign interface to the hospital’s kiosks. PatientWay’s design elements included clear, simple, and vision impaired compatible colouring.   This can be seen in the screen shows below that provide a comparison of the before and after the upgrade:

Front Screen

Previous Screen                                                     PatientWay Screen

Screen Shot 2014 03 04 at 11.34.36 AM PatientWay Rescue Project for Oakland County Hospital Kiosks

At first glance the previous interface has a seemingly simple design but the clear instruction that the kiosks were there for Patients to Register or Check-in had become lost.  PatientWay’s intuitive and focused homepage clearly tells a patient that they are registering into a clinical department and promotes branding awareness for the hospital.

These next two examples also provide good examples of the clarity of PatientWay’s interface.

Choosing a Procedure

Previous Screen                                                     PatientWay Screen Untitled PatientWay Rescue Project for Oakland County Hospital Kiosks

Entering your name

Previous Screen                                                     PatientWay Screen Untitled1 PatientWay Rescue Project for Oakland County Hospital Kiosks

On 24 February 2014, the newly designed interface and flow went live with PatientWay Check-in and Registration Hospital Kiosks. The feedback from Bobby Macedo, Product manager was positive with comments from patients and customers like “Ooh, this is so much better” and “this is way easier than before”.

PatientWay was very happy to work with Bobby Macedo, Oakland’s Project Manager; Katy Phipps, Head of IT and Leigh-Anne Stafford, MSA Chief.

Hospital Kiosks – Helping you help me

Written by Jay Lawrence on February 24th, 2014. Posted in Electronic medical records, Hospital kiosk, Patient Access Services, Patient satisfaction, Patient Self-Service, PatientWay

Giving your patients the opportunity to enter their own personal details into your hospital system will not only reduce the number of data errors, but it also allows you the opportunity to quickly and securely collect a myriad of demographic information which can later be used for data mining purposes to evaluate the effectiveness of your hospital within the community.


The early adopters of new technologies are those people who understand the benefits of putting in a little effort up front in order to ensure a fast, accurate, and streamlined outcome. ATMs, airport self check-in, electronic library catalogues, and patient self service check-in and registration are putting users to work through the use of interactive, intuitive kiosks. Saving businesses and the healthcare sector time and money for hiring, training, and paying additional employees.


If you feel that your patients are a underutilized aspect of your hospital, maybe its time to consider bringing in PatientWay Hospital Kiosks to optimize the number of patients you’ll get through your door this fiscal year. Contact us HERE to discuss the possibility of introducing the time and money saving benefits of a PatientWay kiosk to your hospital.

PatientWay starts development of Appointment Manager

Written by Jay Lawrence on August 16th, 2013. Posted in Appointment reminders, Canadian Healthcare, Electronic medical records, Healthcare, Healthcare strategy, Healthcare Technology, Hospital process redesign, Hospital reports, Hospital scheduling, Patient registrations, Patient satisfaction, Patient Self-Service, PatientWay, Uncategorized

Here at PatientWay, we are pleased to announce the start of development of the PatientWay Appointment Manager (PAM). We have recently signed a contract with our key partner hospital for this development. A formal announcement will come out in September to fit with their communication plans. In the meantime, we have agreed a development timescale and we expect to have PAM available for other general sale by Summer 2014. The PatientWay team has started development already is working away to make this vision happen.

PAM will enable hospitals to automate and hugely improve their scheduling function, resulting in vast cost savings and a better Patient Experience. PAM is going to become a critical component of hospital’s ongoing requirements to save costs and improve their budgets over the next 10 years. There are very few projects and products available to hospitals that can do this alongside actually improving the Patient Experience. PatientWay is very excited about starting the development of PAM.

For more details on PAM, or to become a Beta customer, please contact PatientWay HERE. Beta Customers will receive PAM before anybody else, at heavily reduced rates, and will be able to help PatientWay design the product that is right for them.

We make it easy for health organizations to work with us!

Or come to our regular Friday Webinars to find out more!