On Tuesday, August 12th 2014 The Ottawa Hospital went “live” and joined the growing list of customers who are installing Check-In and/or Wayfinding kiosks provided by the Access Management software company, PatientWay. There are many benefits seen by patients, staff and hospital administration when implementing both check-in and wayfinding kiosks…lets take a closer look at Wayfinding kiosks specifically.
It’s a fact, patients and visitors can easily get lost and frustrated in a big campus or unfamiliar hospital environment.
- Why can’t we easily show visitors how to navigate multiple buildings?
- Why do hospital marketing departments spend too much of their precious budget on replacing ever changing signage?
- Why are hospital staff members hanging hand written notes over outdated signs which originally cost thousands of dollars to produce and install?
- Why do we assume all patients and visitors are comfortable navigating in English?
Key Features of Wayfinding and Information kiosks:
- Find your destination: Patient Rooms, Offices, Conference Rooms, Departments, Security, Pharmacy, Billing and more…
- Find a person: Doctors, Administrators, Executive Assistants, Pharmacists, and more…
- Locate Dining and other services
- Multi-step printing
- Feedback service
- Multiple language capability
- ADA Accessibility/compliant
- Emergency messaging
- Completely customizable to your hospital’s needs and requirements
- And much, much more…
Why are more customers choosing PatientWay Wayfinding & Information kiosks?
The PatientWay Wayfinding module, part of the PatientWay Suite, is a patient-friendly system to obtain directions to their clinic. Hospitals constantly change so we’ve designed Wayfinding so that it is easy to update the maps, routes and destinations. PatientWay Wayfinding also provides staff and patient directories as well as helpful resources around the hospital. PatientWay’s Wayfinding Kiosks provide your patients and visitors a friendly and modern self-service resource for finding clinics, services, and staff at your hospital. Kiosks make everybody feel welcome at your hospital by working natively in up to 65 languages.
Phase II initiatives begin this month!
Oakland County Michigan Health Division begins Phase II
Earlier this year PatientWay saved the day for the Oakland County clinics when the initial software company was unable to handle the requests of the site. By implementing PatientWay’s Registration & Check-In solution not only was the problem solved, the response from patients (and site administrators) has been so overwhelming four more kiosks were just ordered!
Also beginning Phase II is well established customer, Rouge Valley Health System.
The success we achieved at Rouge Valley’s Centenary Site in Scarborough, Ontario made us the first automation company to implement kiosks that get the metrics to prove we are saving the hospital administration time and money. This happy customer has now expanded to the their second site, RVHS Ajax and Pickering, in anticipation of further savings!
Schedule a Demo: http://www.patientway.com/contact
In November we posted an article about PatientWay’s pilot project with St. Joseph’s Ambulatory Care Clinic in Toronto, Ontario. The hospital clinic was experiencing a high rate of returning patients and required additional support services during high volume times. The PatientWay registration kiosk was installed in October 2013, providing two major benefits to the hospital: satisfied patients and shorter wait times. We now have a printable case study of St. Joseph’s kiosk installation and successful integration with their MEDITECH MAGIC system.
Click the following link to view the Case Study: Hospital Kiosk Case Study: St. Joseph’s Healthcare Centre
Three years ago Oakland County Hospital in Detroit, Michigan implemented a new self-service kioskfor patients to check-in for appointments on arrival. The system was practical but when bugs became apparent and screens changes needed to be addressed the original vendor walked away from system support. As a result, Oakland County asked PatientWay in conjunction with Slabb to provide a new solution.
PatientWay implemented a simple, easy to use, and upgradeddesign interface to the hospital’s kiosks. PatientWay’s design elements included clear, simple, and vision impaired compatible colouring. This can be seen in the screen shows below that provide a comparison of the before and after the upgrade:
Previous Screen PatientWay Screen
At first glance the previous interface has a seemingly simple design but the clear instruction that the kiosks were there for Patients to Register or Check-in had become lost. PatientWay’s intuitive and focused homepage clearly tells a patient that they are registering into a clinical department and promotes branding awareness for the hospital.
These next two examples also provide good examples of the clarity of PatientWay’s interface.
Choosing a Procedure
Previous Screen PatientWay Screen
Entering your name
Previous Screen PatientWay Screen
On 24 February 2014, the newly designed interface and flow went live with PatientWay Check-in and Registration Hospital Kiosks. The feedback from Bobby Macedo, Product manager was positive with comments from patients and customers like “Ooh, this is so much better” and “this is way easier than before”.
PatientWay was very happy to work with Bobby Macedo, Oakland’s Project Manager; Katy Phipps, Head of IT and Leigh-Anne Stafford, MSA Chief.
Frank Mayer and Associates have recently released their white paper “Self-Service in Healthcare” – available here from KioskMarketPlace.com
This paper shows readers the wearisome realities of the current state of the healthcare system. It suffers from “spiraling costs, burdensome paperwork and archaic procedures”. New patients are rarely treated as individuals and their entry into a hospital often involves 30 minutes in the waiting room “filling out a variety of forms related to insurance and medical history”.
Frank Mayer and Associates go on to explain that one of the most helpful performance (and immediate) improvements a hospital can make is a self-service kiosk. Kiosks can hugely help Hospital cost-saving requirements. They include their Best Design Practices for Self Service Hospital Kiosks:
1) ADA compliant – Wheelchair accessibility, as well as privacy and security
2) Simple interface – Many patients are elderly and benefit from a simple and easy to use interface without a lot of graphical distractions
3) Reliable software – You want your patients to have the best experience that is seamless and trouble free
PatientWay is dedicated to ensuring their best practices are featured in every kiosk we implement. If your hospital is looking for compliant designs we would like to urge you to contact PatientWay. We would love to work with you to help you create a seamless self-service information device for your patients.