On Tuesday, August 12th 2014 The Ottawa Hospital went “live” and joined the growing list of customers who are installing Check-In and/or Wayfinding kiosks provided by the Access Management software company, PatientWay. There are many benefits seen by patients, staff and hospital administration when implementing both check-in and wayfinding kiosks…lets take a closer look at Wayfinding kiosks specifically.
It’s a fact, patients and visitors can easily get lost and frustrated in a big campus or unfamiliar hospital environment.
- Why can’t we easily show visitors how to navigate multiple buildings?
- Why do hospital marketing departments spend too much of their precious budget on replacing ever changing signage?
- Why are hospital staff members hanging hand written notes over outdated signs which originally cost thousands of dollars to produce and install?
- Why do we assume all patients and visitors are comfortable navigating in English?
Key Features of Wayfinding and Information kiosks:
- Find your destination: Patient Rooms, Offices, Conference Rooms, Departments, Security, Pharmacy, Billing and more…
- Find a person: Doctors, Administrators, Executive Assistants, Pharmacists, and more…
- Locate Dining and other services
- Multi-step printing
- Feedback service
- Multiple language capability
- ADA Accessibility/compliant
- Emergency messaging
- Completely customizable to your hospital’s needs and requirements
- And much, much more…
Why are more customers choosing PatientWay Wayfinding & Information kiosks?
The PatientWay Wayfinding module, part of the PatientWay Suite, is a patient-friendly system to obtain directions to their clinic. Hospitals constantly change so we’ve designed Wayfinding so that it is easy to update the maps, routes and destinations. PatientWay Wayfinding also provides staff and patient directories as well as helpful resources around the hospital. PatientWay’s Wayfinding Kiosks provide your patients and visitors a friendly and modern self-service resource for finding clinics, services, and staff at your hospital. Kiosks make everybody feel welcome at your hospital by working natively in up to 65 languages.
Phase II initiatives begin this month!
Oakland County Michigan Health Division begins Phase II
Earlier this year PatientWay saved the day for the Oakland County clinics when the initial software company was unable to handle the requests of the site. By implementing PatientWay’s Registration & Check-In solution not only was the problem solved, the response from patients (and site administrators) has been so overwhelming four more kiosks were just ordered!
Also beginning Phase II is well established customer, Rouge Valley Health System.
The success we achieved at Rouge Valley’s Centenary Site in Scarborough, Ontario made us the first automation company to implement kiosks that get the metrics to prove we are saving the hospital administration time and money. This happy customer has now expanded to the their second site, RVHS Ajax and Pickering, in anticipation of further savings!
Schedule a Demo: http://www.patientway.com/contact
Here at PatientWay, we are pleased to announce the start of development of the PatientWay Appointment Manager (PAM). We have recently signed a contract with our key partner hospital for this development. A formal announcement will come out in September to fit with their communication plans. In the meantime, we have agreed a development timescale and we expect to have PAM available for other general sale by Summer 2014. The PatientWay team has started development already is working away to make this vision happen.
PAM will enable hospitals to automate and hugely improve their scheduling function, resulting in vast cost savings and a better Patient Experience. PAM is going to become a critical component of hospital’s ongoing requirements to save costs and improve their budgets over the next 10 years. There are very few projects and products available to hospitals that can do this alongside actually improving the Patient Experience. PatientWay is very excited about starting the development of PAM.
For more details on PAM, or to become a Beta customer, please contact PatientWay HERE. Beta Customers will receive PAM before anybody else, at heavily reduced rates, and will be able to help PatientWay design the product that is right for them.
“Mr. Smith? The doctor is ready to see you. Mr. Smith, are you here?”
That lost money could have bought the country:
- a new hospital, or
- 115,000 hip replacements, or
- cataract surgery for 800,000 people, or
- 110,000 heart bypass operations.
It’s true: no-shows—also known as DNAs (Did Not Attend) and unattended appointments—are extremely costly to healthcare providers.*
Not to mention, an administrative nightmare. Patients who don’t attend their appointments:
- interrupt the scheduling process,
- disrupt the healthcare delivery system, and
- waste administrators’ time trying to track down patients to fill the slot or rearrange bookings.
Benefits of automated appointment reminders
Studies show that automated reminders are an extremely effective way to reduce no-shows.
Not only do these types of reminders help reduce no-shows between 29% and 36%; but the majority of patients actually want to receive automated (email) reminders for preventative and follow-up care.
Ultimately, automated appointment reminder technology can help improve healthcare profits while enhancing patient care and simplifying office workflow:
- Improved two-way communication. Patients can be informed by phone, email or text about a scheduled appointment, and can easily confirm if they will attend.
- More advance notice. Patients can give facilities advance notice that they will not be attending—allowing the healthcare facility to fill that timeslot in a more timely manner, and maximize staff on shift.
- Improved patient health/preventative care. By attending their appointment, patients decrease the chance that they are potentially delaying the identification and treatment of serious health issues.
- Streamlining daily work for administrators. Automated reminder systems take the manual work out of administrators’ hands. This technology can even provide no-show statistics and analysis, which can then assist administrators with staffing requirements.
Take control of no-shows
A 2011 survey found that text or automated reminders cost less than US$.80 per patient—significantly less than the cost of missed appointments.
At that rate, automated reminder technology is a solid investment that can minimize lost revenue and wasted office time, as well as ensure patients get the best care they need.
* While the NHS represents a multitude of healthcare organizations, single hospitals like this one have lost more than $1 million in revenue due to patient no-shows.
The Excellent Care for All Act, 2010, introduced last year by The Ontario Ministry of Health and Long-Term Care, is driving hospital boards to change their Executive compensation models.
As was highlighted in The Sun Times a few days ago, look no further than the Grey Bruce Health Services as a great example of an organization that has responded to the Act by linking Executive compensation to quality targets.