PatientWay Blog

Why The Ottawa Hospital just installed a PatientWay Wayfinding & Information kiosk

Written by John Jahrstorfer on August 13th, 2014. Posted in Appointment reminders, Canadian Healthcare, Cancer Care, Healthcare Interoperability, Healthcare strategy, Healthcare Technology, Hospital information systems, Hospital kiosk, Hospital management, Hospital process redesign, Interoperable system, Medical social networking, NAHAM, Patient Access Services, Patient registrations, Patient satisfaction, Patient Self-Service, PatientWay, Uncategorized

On Tuesday, August 12th 2014 The Ottawa Hospital went “live” and joined the growing list of customers who are installing  Check-In and/or Wayfinding kiosks provided by the Access Management software company, PatientWay. There are many benefits seen by patients, staff and hospital administration when implementing both check-in and wayfinding kiosks…lets take a closer look at Wayfinding kiosks specifically.

 Why The Ottawa Hospital just installed a PatientWay Wayfinding & Information kiosk

The Ottawa Hospital Wayfinding & Information kiosk

It’s a fact, patients and visitors can easily get lost and frustrated in a big campus or unfamiliar hospital environment.

  • Why can’t we easily show visitors how to navigate multiple buildings?
  • Why do hospital marketing departments spend too much of their precious budget on replacing ever changing signage?
  • Why are hospital staff members hanging hand written notes over outdated signs which originally cost thousands of dollars to produce and install?
  • Why do we assume all patients and visitors are comfortable navigating in English?

Key Features of Wayfinding and Information kiosks:

  • Find your destination: Patient Rooms, Offices, Conference Rooms, Departments, Security, Pharmacy, Billing and more…
  • Find a person: Doctors, Administrators, Executive Assistants, Pharmacists, and more…
  • Locate Dining and other services
  • Multi-step printing
  • Feedback service
  • Multiple language capability
  • ADA Accessibility/compliant
  • Emergency messaging
  • Completely customizable to your hospital’s needs and requirements
  • And much, much more…

Why are more customers choosing PatientWay Wayfinding & Information kiosks?

The PatientWay Wayfinding module, part of the PatientWay Suite, is a patient-friendly system to obtain directions to their clinic. Hospitals constantly change so we’ve designed Wayfinding so that it is easy to update the maps, routes and destinations. PatientWay Wayfinding also provides staff and patient directories as well as helpful resources around the hospital. PatientWay’s Wayfinding Kiosks provide your patients and visitors a friendly and modern self-service resource for finding clinics, services, and staff at your hospital. Kiosks make everybody feel welcome at your hospital by working natively in up to 65 languages.

wayfinding screenshot 293 172x300 Why The Ottawa Hospital just installed a PatientWay Wayfinding & Information kiosk

Screen shot of PatientWay wayfinding software

Rouge Valley uses PatientWay to Transform Admissions

Written by John Jahrstorfer on July 31st, 2014. Posted in Healthcare strategy, Healthcare Technology, Hospital information systems, Hospital kiosk, Hospital management, Hospital process redesign, Patient registrations, Patient satisfaction, Patient Self-Service, PatientWay, Uncategorized

Rouge Valley Health System is a successful two-site hospital in Scarborough, ON. Their recent purchase of PatientWay Check-in Kiosks has been a critical part of a recent transformation in their registration and admission process.

The check-in kiosks would not have been able to show this success without PatientWay’s unique integration engine to MEDITECH (in this case MAGIC v5.64). When a patient goes to check-in PatientWay software accesses the MEDITECH system to pull up patient information and relay it back to the kiosk. After the patient has confirmed the appointment and the relevant demographic details (*including their email address), the PatientWay software then “checks-in” the patient within MEDITECH.

“90% of patients say the kiosk is a great way for them to check-in, and the older population thinks they are pretty cool…”

Click the following link to view the Case Study and learn about all the benefits this solution has brought to RVHS: Rouge Valley Health System

PatientWay customers are entering Phase II

Written by John Jahrstorfer on July 8th, 2014. Posted in Appointment reminders, Canadian Healthcare, Cancer Care, Healthcare strategy, Interoperable system, Medical social networking, NAHAM, Patient Access Services, Patient Self-Service, PatientWay, Uncategorized

Phase II initiatives begin this month!

Oakland County Michigan Health Division begins Phase II
Earlier this year PatientWay saved the day for the Oakland County clinics when the initial software company was unable to handle the requests of the site. By implementing PatientWay’s Registration & Check-In solution not only was the problem solved, the response from patients (and site administrators) has been so overwhelming four more kiosks were just ordered!

Also beginning Phase II is well established customer, Rouge Valley Health System.
The success we achieved at Rouge Valley’s Centenary Site in Scarborough, Ontario made us the first automation company to implement kiosks that get the metrics to prove we are saving the hospital administration time and money. This happy customer has now expanded to the their second site, RVHS Ajax and Pickering, in anticipation of further savings!

Schedule a Demo: http://www.patientway.com/contact

PW 3 Product Graphic plus Description 300x102 PatientWay customers are entering Phase II

Self-Service products will help you connect to your patients

Written by John Jahrstorfer on May 29th, 2014. Posted in Healthcare strategy, Healthcare Technology, Hospital information systems, Hospital kiosk, Hospital management, Hospital process redesign, Patient registrations, Patient satisfaction, Patient Self-Service

In a recent Becker’s Hospital Review interview, Lynn McVey, the acting President and CEO at Meadowlands Hospital Medical Center stated,

“Whoever connects the patient directly to the healthcare system will win.”

With the monumental changes underway in our industry, this is truly an exciting time to be a Healthcare leader. PatientWay’s suite of self-service products will help you achieve these goals.

Self-service technologies enable hospitals to engage with their patients, increase patient satisfaction and decrease data entry errors. They allow patients to Pre-Register from home, use Check-in or Wayfinding kiosks conveniently located within the hospital, or even schedule an appointment online.
• Generate Cost Savings: Operating margins are constantly under pressure – PatientWay kiosks will reduce frontline costs and streamline registration with payback in less than a year. We also have no-risk trial options available!
• Achieve Meaningful Use: Kiosks are a quick, easy and efficient way to support Meaningful Use requirements directly; by helping you capture health information in a standardized format and using that information to engage patients and families.
• PatientWay can show real and proven results: Hospital CEO and former astronaut, David Williams, explains in a three-minute video on our website (www.patientway.com) how PatientWay is working at his hospital with 30% staff reutilization, >80% patient utilization and 50% reduction in data errors.
Patients are already using airline check-in kiosks and bank machines (ATMs) without difficulty. Isn’t time to bring the same level of service to your hospital?

VentureLab and PatientWay talk healthcare market: Hospital Kiosks

Written by Jay Lawrence on May 16th, 2014. Posted in Healthcare strategy, Healthcare Technology, Hospital information systems, Hospital kiosk, Hospital process redesign, Patient Self-Service, Uncategorized

PatientWay’s CEO, Jay Lawrence sat down with VentureLAB’s Jonathon Shore last month to discuss PatientWay’s direction for healthcare self-check-in software. PatientWay is a market leader in healthcare as one of few companies to successfully automate and capture patient-centered appointment check-in and demographics with their kiosk solution. The software company has proven itself as the self-starter that can and will set sight on capturing the gap within the market. This gap, existing between hospitals, patients, and usable self-service technology, often absent in most hospital environments.

Interest within the Canadian and U.S. industry is building once more, as the software company has installed successful patient check-in kiosks throughout various Canadian hospitals. Newly added to the list is a U.S. hospital in Detroit Michigan in which PatientWay undertook as a rescue project, and has since began developing discussions along the northeastern coast. PatientWay is taking on the challenge to help thousands of hospitals in realizing that their most underutilized resource in healthcare is their patients.

Click here to access VentureLAB’s chat with PatientWay to find out more:

http://www.itbusiness.ca/blog/patientway-streamlining-patient-access-through-web-kiosk-and-mobile-apps/48640

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Or come to our regular Friday Webinars to find out more!