PatientWay Blog

PatientWay customers are entering Phase II

Written by John Jahrstorfer on July 8th, 2014. Posted in Appointment reminders, Canadian Healthcare, Cancer Care, Healthcare strategy, Interoperable system, Medical social networking, NAHAM, Patient Access Services, Patient Self-Service, PatientWay, Uncategorized

Phase II initiatives begin this month!

Oakland County Michigan Health Division begins Phase II
Earlier this year PatientWay saved the day for the Oakland County clinics when the initial software company was unable to handle the requests of the site. By implementing PatientWay’s Registration & Check-In solution not only was the problem solved, the response from patients (and site administrators) has been so overwhelming four more kiosks were just ordered!

Also beginning Phase II is well established customer, Rouge Valley Health System.
The success we achieved at Rouge Valley’s Centenary Site in Scarborough, Ontario made us the first automation company to implement kiosks that get the metrics to prove we are saving the hospital administration time and money. This happy customer has now expanded to the their second site, RVHS Ajax and Pickering, in anticipation of further savings!

Schedule a Demo: http://www.patientway.com/contact

PW 3 Product Graphic plus Description 300x102 PatientWay customers are entering Phase II

Self-Service products will help you connect to your patients

Written by John Jahrstorfer on May 29th, 2014. Posted in Healthcare strategy, Healthcare Technology, Hospital information systems, Hospital kiosk, Hospital management, Hospital process redesign, Patient registrations, Patient satisfaction, Patient Self-Service

In a recent Becker’s Hospital Review interview, Lynn McVey, the acting President and CEO at Meadowlands Hospital Medical Center stated,

“Whoever connects the patient directly to the healthcare system will win.”

With the monumental changes underway in our industry, this is truly an exciting time to be a Healthcare leader. PatientWay’s suite of self-service products will help you achieve these goals.

Self-service technologies enable hospitals to engage with their patients, increase patient satisfaction and decrease data entry errors. They allow patients to Pre-Register from home, use Check-in or Wayfinding kiosks conveniently located within the hospital, or even schedule an appointment online.
• Generate Cost Savings: Operating margins are constantly under pressure – PatientWay kiosks will reduce frontline costs and streamline registration with payback in less than a year. We also have no-risk trial options available!
• Achieve Meaningful Use: Kiosks are a quick, easy and efficient way to support Meaningful Use requirements directly; by helping you capture health information in a standardized format and using that information to engage patients and families.
• PatientWay can show real and proven results: Hospital CEO and former astronaut, David Williams, explains in a three-minute video on our website (www.patientway.com) how PatientWay is working at his hospital with 30% staff reutilization, >80% patient utilization and 50% reduction in data errors.
Patients are already using airline check-in kiosks and bank machines (ATMs) without difficulty. Isn’t time to bring the same level of service to your hospital?

VentureLab and PatientWay talk healthcare market: Hospital Kiosks

Written by Jay Lawrence on May 16th, 2014. Posted in Healthcare strategy, Healthcare Technology, Hospital information systems, Hospital kiosk, Hospital process redesign, Patient Self-Service, Uncategorized

PatientWay’s CEO, Jay Lawrence sat down with VentureLAB’s Jonathon Shore last month to discuss PatientWay’s direction for healthcare self-check-in software. PatientWay is a market leader in healthcare as one of few companies to successfully automate and capture patient-centered appointment check-in and demographics with their kiosk solution. The software company has proven itself as the self-starter that can and will set sight on capturing the gap within the market. This gap, existing between hospitals, patients, and usable self-service technology, often absent in most hospital environments.

Interest within the Canadian and U.S. industry is building once more, as the software company has installed successful patient check-in kiosks throughout various Canadian hospitals. Newly added to the list is a U.S. hospital in Detroit Michigan in which PatientWay undertook as a rescue project, and has since began developing discussions along the northeastern coast. PatientWay is taking on the challenge to help thousands of hospitals in realizing that their most underutilized resource in healthcare is their patients.

Click here to access VentureLAB’s chat with PatientWay to find out more:

http://www.itbusiness.ca/blog/patientway-streamlining-patient-access-through-web-kiosk-and-mobile-apps/48640

Interoperable Systems: The PatientWay Hospital Kiosk

Written by Jay Lawrence on May 9th, 2014. Posted in Electronic medical records, Healthcare Interoperability, Healthcare Technology, Hospital information systems, Hospital kiosk, Interoperable system, Patient Self-Service, Uncategorized

One of the elements that make PatientWay’s products unique is our ability to interoperate seamlessly with hospital ADT systems through our custom interfaces.  Hospitals have been encouraged to have interoperability for many years, but it has been a difficult process.  At least in the Admissions process, PatientWay is now able to do this without difficulty.   Our customers have recognized the requirement of each department working in a way that standardizes communications across different clinical environments.  The results of working together like this are cleaner data, cost savings, and happier patients.

 

PatientWay often works as a catalyst for overall hospital interoperability because our products:

 

  1. Integrate with a wide range of ADT systems to send instantly patient information to the admitting department when a patient checks-in at the hospital kiosk. The checked-in appointment is then processed and sent to the appropriate clinical department.
  2. Improve data quality by asking patients to update their own demographic information in a private setting that encourages them to quickly and easily correct data.
  3. Connect patients by providing them with the ability to register from home and including simple but necessary functions like directions to parking lot, building, and clinic room for appointment.

 

Over 90% of patients that use PatientWay kiosks say they are great for checking-in to their appointment. Reductions in readmissions and missed appointments save both the hospital money and less time for a patient.

Five Imperatives for IT Healthcare Providers: Hospital Check-in Kiosks

Written by Jay Lawrence on May 1st, 2014. Posted in Electronic medical records, Healthcare strategy, Healthcare Technology, Hospital information systems, Hospital kiosk, Hospital management, Hospital process redesign, Hospital reports, Hospital scheduling, Patient Access Services, Patient Self-Service

CIO.com has published its summary of a recent report by Forrester Research, where analyst Skip Snow outlines his top five 2014 Technology Imperatives for US Healthcare Insurers. The report notes strongly that insurers and healthcare providers that focus on cleaner data and the use of cloud-based technologies are those that are going to succeed.

Forrester’s Top Five Technology Imperatives for Healthcare are: 

  1. Clean Up Your Data
  2. Invest in Customer and Patient Insight
  3. Embrace the Mobile Mind Shift
  4. Utilize Emerging Technology to Enhance Quality and Boost Efficiency
  5. Build Cloud-Based Business Networks

 

PatientWay’s products help Healthcare providers in many of these areas. Our Hospital Check-In Kiosks provide huge reductions in data errors for hospitals and clinics by allowing patients to input their own demographic information. Kiosks ask all of the difficult questions that manual check-in agents are afraid to ask or are too busy to ask.  PatientWay is also developing the PatientWay Appointment Manager, a cloud-based appointment setting software.  We are very excited about this product as will help hospitals with every single one of Forrester’s Technology Imperatives!

 

PatientWay is here to help you with your software solutions, please contact us if you would like to find out more or join us in our bi-weekly Webinars!

 

We make it easy for health organizations to work with us!


Or come to our regular Friday Webinars to find out more!