PatientWay Blog

PatientWay Hospital Kiosk Case Study

Written by Elly Sloan on April 1st, 2014. Posted in Canadian Healthcare, Hospital kiosk, Hospital management, Patient Access Services, Patient registrations, Patient satisfaction, Patient Self-Service

In November we posted an article about PatientWay’s pilot project with St. Joseph’s Ambulatory Care Clinic in Toronto, Ontario. The hospital clinic was experiencing a high rate of returning patients and required additional support services during high volume times. The PatientWay registration kiosk was installed in October 2013, providing two major benefits to the hospital: satisfied patients and shorter wait times. We now have a printable case study of St. Joseph’s kiosk installation and successful integration with their MEDITECH MAGIC system.

Click the following link to view the Case Study: Hospital Kiosk Case Study: St. Joseph’s Healthcare Centre

Patients Prefer Self Service – Hospital Kiosks

Written by Elly Sloan on March 20th, 2014. Posted in Hospital kiosk, Patient Access Services, Patient satisfaction, Patient Self-Service, Uncategorized

We found this interesting infographic on Kiosk Marketplace and Self-Service World highlighting the consumer demand for self-service convenience when faced with pesky lines and wait times. Hospitals currently have a low penetration, but this is rapidly changing as more and more hospitals meet the demands from patients for instant access and convenience in any place, at any time.

Infographic1 75x300 Patients Prefer Self Service   Hospital Kiosks

Integration of kiosks into a hospital may seem like a difficult project, but PatientWay’s implementation team works diligently with all stakeholders, (including advisory groups, volunteers and IT departments) to ensure a seamless integration and deployment of our kiosks.  Notice that the infographic mentions the kiosk in St. Joseph’s Ambulatory Care?  This was a PatientWay project, using our kiosks and our unique software. To find out more on this implementation click here!

PatientWay Rescue Project for Oakland County Hospital Kiosks

Written by Elly Sloan on March 12th, 2014. Posted in Canadian Healthcare, Electronic medical records, Hospital information systems, Hospital kiosk, Hospital process redesign, Patient Access Services, Patient Self-Service, PatientWay

Three years ago Oakland County Hospital in Detroit, Michigan implemented a new self-service kioskfor patients to check-in for appointments on arrival. The system was practical but when bugs became apparent and screens changes needed to be addressed the original vendor walked away from system support. As a result, Oakland County asked PatientWay in conjunction with Slabb to provide a new solution.

PatientWay implemented a simple, easy to use, and upgradeddesign interface to the hospital’s kiosks. PatientWay’s design elements included clear, simple, and vision impaired compatible colouring.   This can be seen in the screen shows below that provide a comparison of the before and after the upgrade:

Front Screen

Previous Screen                                                     PatientWay Screen

Screen Shot 2014 03 04 at 11.34.36 AM PatientWay Rescue Project for Oakland County Hospital Kiosks

At first glance the previous interface has a seemingly simple design but the clear instruction that the kiosks were there for Patients to Register or Check-in had become lost.  PatientWay’s intuitive and focused homepage clearly tells a patient that they are registering into a clinical department and promotes branding awareness for the hospital.

These next two examples also provide good examples of the clarity of PatientWay’s interface.

Choosing a Procedure

Previous Screen                                                     PatientWay Screen Untitled PatientWay Rescue Project for Oakland County Hospital Kiosks

Entering your name

Previous Screen                                                     PatientWay Screen Untitled1 PatientWay Rescue Project for Oakland County Hospital Kiosks

On 24 February 2014, the newly designed interface and flow went live with PatientWay Check-in and Registration Hospital Kiosks. The feedback from Bobby Macedo, Product manager was positive with comments from patients and customers like “Ooh, this is so much better” and “this is way easier than before”.

PatientWay was very happy to work with Bobby Macedo, Oakland’s Project Manager; Katy Phipps, Head of IT and Leigh-Anne Stafford, MSA Chief.

Hospital Kiosks – Helping you help me

Written by Elly Sloan on February 24th, 2014. Posted in Electronic medical records, Hospital kiosk, Patient Access Services, Patient satisfaction, Patient Self-Service, PatientWay

Giving your patients the opportunity to enter their own personal details into your hospital system will not only reduce the number of data errors, but it also allows you the opportunity to quickly and securely collect a myriad of demographic information which can later be used for data mining purposes to evaluate the effectiveness of your hospital within the community.

 

The early adopters of new technologies are those people who understand the benefits of putting in a little effort up front in order to ensure a fast, accurate, and streamlined outcome. ATMs, airport self check-in, electronic library catalogues, and patient self service check-in and registration are putting users to work through the use of interactive, intuitive kiosks. Saving businesses and the healthcare sector time and money for hiring, training, and paying additional employees.

 

If you feel that your patients are a underutilized aspect of your hospital, maybe its time to consider bringing in PatientWay Hospital Kiosks to optimize the number of patients you’ll get through your door this fiscal year. Contact us HERE to discuss the possibility of introducing the time and money saving benefits of a PatientWay kiosk to your hospital.

PatientWay Hospital Kiosks – Keeping Up With The Jetsons

Written by Elly Sloan on February 20th, 2014. Posted in Healthcare Technology, Hospital kiosk, Patient Access Services, Patient Self-Service

When American animation studio Hanna-Barbera created the futuristic Jetsons series set in 2062, they probably had no idea that many of their elaborate robotic contraptions and whimsical inventions would by the year 2013 seem not only commonplace, but the new technological standard. Everyday we encounter a vast array of tech gadgets, which are helping to make our lives easier, faster, and simpler, than ever before.

The rise of self-service kiosks in the travel, retail, and now healthcare industry has resulted in an object association, which will see an increase in user adoption throughout the upcoming tech-conscious generations. While many people may still prefer a human touch, there is a growing demand by travellers, customers, and patients to be provided with easy remote access to their personal information through basic administrative tasks relating to their travel, shopping, and healthcare services.

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Or come to our regular Friday Webinars to find out more!