Archive for January, 2014

The Elements of Hospital Wayfinding Kiosks– Part 3: Purposeful

Written by Jay Lawrence on January 27th, 2014. Posted in Healthcare strategy, Hospital kiosk, Hospital process redesign, Hospital Wayfinding, Patient satisfaction, Patient Self-Service, Uncategorized

Over the last month we have talked about the elements of hospital wayfinding kiosks. Here at PatientWay we have found three elements to be of necessity to any wayfinding system, they include accessibility, simplicity and our final element:

 

Purposeful – What is a wayfinder kiosk system if its contents are not meaningful to a patient or visitor of the hospital? Our last two requirements must be:

 

  • Credibility of a system and design layout incorporates appropriate context and reliable functions for the appropriate audience. Survey results should show users liked, used, and would use the wayfinder on another occasion.
  • Usefulness of a system and design layout incorporates the capability of producing the desired and intended result effectively and in a timely matter. Landmarkings for some, written instructions to others, and a hybrid of both including verbal is sometimes needed.

 

We all take to navigating a hospital at our own stride and stress level. Make it easy and stress-free for the patients and visitors at your hospital or clinic.

 

We hope you enjoyed the Three Elements to Hospital Wayfinding Kiosks.

The Elements of Hospital Wayfinding Kiosks – Part 2: Simple

Written by Jay Lawrence on January 20th, 2014. Posted in Hospital Wayfinding, Patient Access Services, Patient Self-Service

The three elements of wayfinding continued. Last week we discussed accessibility and highlighted our top three user satisfaction requirements: universal icons, intuitive design, and compliance with wheelchair accessibility standards. This week we will take a look at element two:  Simple

Simple – When the function of the hospital wayfinding kiosk is clear to its audience, it is perceived and understood as:

•      Easy to use: accessible buttons are prevalent and directions are given to the user as to not provide too much information to the user at one time. Effective communication is free of distracting and disruptive messaging.

•      Consistent: context as well as flow of information remains constant throughout the users interaction with the computer. Context is key to providing the clearest and most useful information on a consistent level of understanding to users.

Hospital Wayfinding Kiosks are mainly for patients and visitors but staff are key users and promoters of a hospital’s wayfinding kiosk. High satisfaction rates of your frontline staff will encourage them to promote the use of the system.

 

Next week we will examine the third element of wayfinding: Purposeful

The Three Elements of Hospital Electronic Wayfinding Software – Part 1: Accessible

Written by Jay Lawrence on January 13th, 2014. Posted in Healthcare, Healthcare Technology, Hospital Wayfinding, Patient Access Services, Patient satisfaction, Patient Self-Service

To summarize what we discussed last week, wayfinding is the art of using visual information to navigate and experience a new environment with reference to pathways, signage, landmarks and other visual cues.

Given clear, consistent cues, a patient-user should be able to navigate a hospital effortlessly. These cues should be Accessible, Simple and Purposeful, which are the three elements of wayfinding.

Element of Wayfinding #1: Accessible – We are all unique in our approach to problem solving; this should be reflected in an interactive wayfinding system. Multiple access point functions decrease frustration and increase adoption rates. Our top three user-satisfaction accessibility requirements:

  • Universally interpreted symbols to break barriers of language and capability. A young child can understand a bathroom symbol as young as four years old.
  • Intuitive design so that all users understand how to navigate every screen and back again to the main landing page.
  • Compliance in consideration of patient-users whom have disabilities either visually or physically -large print and ADA compliance are essential.

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