Archive for December, 2013

Wayfinding – The Art of Spatial Problem Solving

Written by Jay Lawrence on December 6th, 2013. Posted in Healthcare, Healthcare strategy, Healthcare Technology, Hospital information systems, Hospital kiosk, Hospital process redesign, Hospital Wayfinding, Innovative Technology, Patient satisfaction, Patient Self-Service

Over the next month we will be talking about the elements of Wayfinding. First lets define wayfinding:

Wayfinding – The art of using spatial problem solving and environmental cues to navigate a building or environment.

Making the pathway for patients to navigate your hospital to their appointment as quickly and conveniently as possible is what successful wayfinding is all about. Think of your own time travelling to find an appointment. You want the most efficient path.

Here are the three steps in which a person analyzes a new environment:

First, you assess your environment and what you are viewing

Second, digest written and visual cues around you and,

Third, interpret the information you’ve observed and move ahead

Wayfinding in a typical modern hospital can be challenging as room and structural modifications over a period of years has forced hospitals to install temporary signage that costs time and money.

What solution can hospitals find to solve this costly problem?

Interactive wayfinding touchscreens, an evolving technology, are becoming widely utilized by hospitals and clinics.

In the next few blogs we will discuss how to improve the efficiency of your staff and increase user satisfaction by exploring the elements of wayfinding.

Top reasons to Deploy Self Service Kiosks in a Hospital

Written by Jay Lawrence on December 3rd, 2013. Posted in Healthcare Technology, Hospital kiosk, Patient registrations, Patient satisfaction, Patient Self-Service, PatientWay

According to the Self-Service Future Trends 2011 report by Digital Screenmedia Association hospitals are deploying self-service kiosks for the following reasons:

  1. 60% indicated Patient demand for faster service
  2. 65% indicated Patient Demand for more convenient service
  3. 69% indicated Self service devices can increase efficiency
  4. 50% indicated that Self service devices can help the bottom line

Two thirds of the respondents said they offered self-service programs because they offered customers better or more convenient service, and nearly 70 percent called kiosks more efficient.

Self-service alternatives are here to stay, and PatientWay would like to help you gain proven operational efficiencies for the new year. 2014 can be the year of change for many healthcare providers, call PatientWay today to find out more on how our self-service kiosks can work with your current operational systems.

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Or come to our regular Friday Webinars to find out more!