Archive for November, 2013

Hospital Kiosks the answer to Hospital cost-saving

Written by Jay Lawrence on November 20th, 2013. Posted in Canadian Healthcare, Healthcare, Healthcare strategy, Healthcare Technology, Hospital information systems, Hospital kiosk, Hospital process redesign, Hospital Wayfinding, Patient Access Services, Patient registrations, Patient satisfaction, Patient Self-Service, PatientWay

Frank Mayer and Associates have recently released their white paper “Self-Service in Healthcare” – available here from KioskMarketPlace.com

This paper shows readers the wearisome realities of the current state of the healthcare system. It suffers from “spiraling costs, burdensome paperwork and archaic procedures”. New patients are rarely treated as individuals and their entry into a hospital often involves 30 minutes in the waiting room “filling out a variety of forms related to insurance and medical history”.

Frank Mayer and Associates go on to explain that one of the most helpful performance (and immediate) improvements a hospital can make is a self-service kiosk. Kiosks can hugely help Hospital cost-saving requirements. They include their Best Design Practices for Self Service Hospital Kiosks:

1) ADA compliant – Wheelchair accessibility, as well as privacy and security
2) Simple interface – Many patients are elderly and benefit from a simple and easy to use interface without a lot of graphical distractions
3) Reliable software – You want your patients to have the best experience that is seamless and trouble free

PatientWay is dedicated to ensuring their best practices are featured in every kiosk we implement. If your hospital is looking for compliant designs we would like to urge you to contact PatientWay. We would love to work with you to help you create a seamless self-service information device for your patients.

St. Joseph’s pilots PatientWay Check-in Kiosk

Written by Jay Lawrence on November 6th, 2013. Posted in Canadian Healthcare, Healthcare strategy, Healthcare Technology, Hospital information systems, Hospital kiosk, Hospital management, Hospital process redesign, Hospital reports, Patient Access Services, Patient registrations, Patient satisfaction, Patient Self-Service, PatientWay, Uncategorized

Here at PatientWay we are pleased to announce the launch for our latest project with St. Joseph’s Ambulatory Care Centre. At the end of October, the Toronto hospital installed a PatientWay self-registration kiosk located within their heart failure clinic. The department experiences a high rate of returning patients and guests – St. Joseph’s have seen that their kiosk will be the most valuable in high volume spaces where hospitals are in need of additional support services. The kiosk will alleviate the stress on the registration process by providing an intuitive, time-efficient, check-in process for patients. Two major benefits are satisfied patients and shorter wait times.

PatientWay is happy to receive the support from our partner healthcare communities. The check-in process is intended to be a positive experience for patients while visiting the hospital and we are happy to hear our partners feel the same way. An article reported by InsideToronto.com and KioskMarketplace.com tells us what managing coordinator, Greg Zeffarano thinks about their new implementation: “We encourage patients to try it and provide feedback … It’s designed to be intuitive and user-friendly. We want to make it as easy as possible for patients.”

Greg goes on to say that “this is a fully self-sufficient kiosk, which allows patients to register their basic information. It provides patients with the forms they need and directions on a map.”

St Joseph’s plan for the future includes installing additional kiosks at their remaining Ambulatory Care Centre clinics later this year. PatientWay is looking forward to working with St Joseph’s to ensure seamless integration and patient adoption throughout the hospital.

If your hospital is looking for a value-based solution we would like to urge you to contact PatientWay. We are very excited about this latest project and would love to work with you to help you create similar savings.

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Or come to our regular Friday Webinars to find out more!