Archive for April, 2011

Sunnybrook looks to enhance the patient experience with PatientWay kiosks

Written by Jay Lawrence on April 19th, 2011. Posted in Hospital information systems, Hospital kiosk, Hospital management, Patient satisfaction, Patient Self-Service, PatientWay

Sunnybrook Sunnybrook looks to enhance the patient experience with PatientWay kiosks

The Sunnybrook Health Sciences Centre in Toronto, one of Canada’s largest hospitals, has entered into an agreement with PatientWay to introduce self-service kiosks across the hospital. The touchscreen kiosks will feature PatientWay’s Wayfinding solution, which will make it easy for visitor’s to navigate through the hospital.

We are excited to be working with Sunnybrook Health Sciences Centre. As a recognized leader in patient care, it’s an ideal site for showcasing PatientWay technology and expertise in hospital process improvement”, says PatientWay CEO, Jay Lawrence. “Our Kiosks will help Sunnybrook to further position itself as the premier centre of excellence for patient care in Canada.

With the PatientWay Kiosk Wayfinding solution, patients will be able to navigate through a list of pre-determined destinations, while having the route displayed on the touchscreen in real time. Kiosks will be displayed at different stations around the hospital and patients will have the ability to view their route at any of these stations.  In addition, directions to services outside of the hospital such as parking and restaurants will also be available.

Sarina Cheng, Director Health Data Resources & Information and Telecommunication Services at Sunnybrook, comments “Today, Consumers are accustomed to online access as a convenient way to look up information when completing day to day tasks. The trend towards self service options in health care is on the rise. With Patient Way’s self service technology and kiosks for wayfinding, self check in and self registration Sunnybrook will enhance and continue to support the patient and visitor experience to provide the best possible service and satisfaction when visiting our hospital”.

PatientWay Kiosks, which have been installed in several hospitals including Southlake Regional Health Centre, the Stronach Regional Cancer Centre, the Kemptville District Hospital and the Campbellford Memorial Hospital to deliver services from patient self check-in to satisfaction surveys, will be installed at Sunnybrook this Fall, making wayfinding maps available to its visitors as a starter. A key feature of the product is that Sunnybrook will be able to easily change their wayfinding routes on their own when necessary.

A day outside the office

Written by Jay Lawrence on April 5th, 2011. Posted in Patient registrations, Patient satisfaction, Patient Self-Service, PatientWay

If you are a marketing, product management or sales professional, you should take note of NIHITO.  No, this is not a Japanese word for April Fool’s Day nor the name of an insanely fast motorcycle – it stands for “nothing important happens in the office”.

Last Thursday, a few members of the team got out of the office to speak with the local tech community about our product and to validate our value proposition. Do people understand our product and do they find it useful? In other words, is it solving a real-life problem, and if their hospital gave them the option to use PatientWay technology, would they use it?

We make it easy for health organizations to work with us!

Or come to our regular Friday Webinars to find out more!